- Oversee the end-to-end coordination and execution of freight shipments, ensuring timely delivery, operational efficiency, and compliance with customer requirements.
- Collaborate with shipping lines, overseas agents, transport providers, and internal stakeholders to facilitate seamless shipment planning and execution.
- Manage vessel bookings, booking confirmations, container releases, rollovers, schedule amendments, and sailing updates to ensure smooth operational flow.
- Maintain accurate shipment records, operational documentation, and customer information within ERP/CRM systems, ensuring data accuracy and process compliance.
- Foster and maintain robust professional relationships with customers, shipping lines, overseas partners, and service providers by delivering proactive communication and exceptional customer service.