We are a premier private security agency looking to hire a disciplined, solid-willed, and professional Ex-Serviceman (Indian Army / Navy / Air Force) to join our core office management team. The ideal candidate will act as the crucial bridge between our ground guard force, field operations, and corporate/residential clients. If you have exceptional leadership traits, thrive under pressure, and can command absolute respect while handling client accounts, this role is for you.

Role & responsibilities

Guard Management & Discipline:

- Work in partnership with the ground supervisors and take ownership of the discipline, turnout, and professional performance of the site guard force.
- Evaluate guard performance, and decisively resolve disciplinary or behavioral issues.
- Design and conduct regular security drills, physical training, and operational briefings for the guards.

Client Relations & Retention:

- Act as the direct single point of contact (SPOC) for corporate, industrial, and residential clients.
- Conduct regular client visits, capture service quality feedback, and ensure timely resolution of client complaints.




- Instill client confidence by displaying exceptional problem-solving abilities and strategic crisis management during incidents.

Operational Oversight:.

- Establish and implement tight, site-specific Standard Operating Procedures (SOPs).
- Coordinate efficiently with local law enforcement/police authorities during security breaches or administrative compliance checks.

Preferred candidate profile

- Minimum [2-4 years]of corporate security management or administrative operations after military retirement is highly preferred but not mandatory for the right candidate.
- Strong command over the regional language ([e.g., Hindi/Marathi]) alongside basic working knowledge of English.
- Basic computer literacy (Microsoft Excel, WhatsApp/email reporting) to manage office operations.
- Excellent interpersonal skills with the ability to balance authority with diplomacy when dealing with clients.
- Must be an Ex-Serviceman from the Indian Armed Forces.

Perks and benefits

Competitive fixed monthly salary

Official travel/fuel reimbursements for site visits

📌 Operations & Client Relations Manager (Ex-Serviceman Only) (Mumbai)
🏢 Bakshi Security And Personnel Services
📍 Mumbai