STARTEK welcomes experienced professionals for the role of Assistant Manager

Lead Operations. Drive Performance. Deliver Excellence.!!

HR Name - Alisha A.

HR Contact - (phone hidden)

5 days working Rotational Shifts and Rotational Weekoffs

Location - Bengaluru

About US -

Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role.

Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.

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- Manage end-to-end operations for international voice/non-voice/blended processes
- Lead Team Leaders and front-line teams to achieve KPIs (AHT, CSAT, FCR, Productivity, Quality, TAT)
- Ensure SLA and client performance metrics are consistently met
- Drive daily performance reviews and action plans
- Conduct team huddles, coaching sessions, and performance feedback
- Handle client governance calls and stakeholder communication
- Monitor attendance,shrinkage, and workforce utilization
- Identify process gaps and implement improvement initiatives




- Ensure compliance with company policies and client guidelines
- Drive employee engagement and retention initiatives

Eligibility Criteria -

- Minimum Educational Qualification 12th Std.(No Backlogs),Graduation will be preferred.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- 4- 8 years of experience in BPO Operations (International Process mandatory)
- Minimum 2 -3 years of team handling experience (TLs/Team size management)
- Strong knowledge of operational metrics and workforce management
- Experience in US/UK/Australian clients
- Exposure to client-facing governance calls
- Six Sigma/Lean certification (added advantage)
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of the industrys best practices and trends for team management.
- Excellent communication, interpersonal and problem-solving skills.
- Strong leadership and organizational skills.
- Excellent analytical and decision-making acumen.

Interview Process –

- HR Screening
- Operations Round
- Salary discussion

Advantages –

- Free Transportation (2-way cab provided round the clock)

Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ (phone hidden)

Email – [email protected]

📌 Operations Assistant Manager (Bengaluru)
🏢 STARTEK Aegis Customer Support Services
📍 Bengaluru