Operations & Facility In-Charge – Job Roles & Responsibilities1. Facility Management

- Oversee daily operations of the property.
- Ensure proper maintenance of buildings, common areas, and infrastructure.
- Monitor housekeeping, security, landscaping, and pest control services.
- Conduct routine inspections and prepare maintenance reports.

2. Maintenance & Repairs
- Coordinate preventive and corrective maintenance.
- Supervise electrical, plumbing, HVAC, DG sets, elevators, STP/WTP, and fire-fighting systems.
- Ensure timely resolution of maintenance complaints.
- Maintain equipment service records and AMC schedules.

3. Vendor Management
- Appoint and supervise vendors and contractors.
- Monitor service quality and compliance with SLAs.
- Verify bills, work completion, and vendor payments.
- Negotiate service contracts and renewals.

4. Safety & Compliance
- Ensure compliance with fire safety, electrical safety, and statutory regulations.
- Conduct mock drills and safety audits.
- Maintain statutory licenses and compliance records.
- Coordinate with government authorities during inspections.

5. Client & Resident Support
- Address customer, tenant, or resident complaints promptly.
- Maintain high standards of customer satisfaction.
- Coordinate with CRM and maintenance teams for issue resolution.
- Conduct regular meetings with residents or tenants when required.

6. Budget & Cost Control
- Prepare annual operating budgets.
- Monitor facility expenses and optimize operational costs.
- Track utility consumption (electricity, water, diesel, etc.).
- Maintain MIS reports and cost analysis.





7. Team Management
- Supervise housekeeping, security, maintenance, and support staff.
- Allocate duties and monitor attendance.
- Train staff on SOPs and safety procedures.
- Conduct performance evaluations.

8. Asset Management
- Maintain records of company assets and equipment.
- Plan replacement or refurbishment of assets.
- Ensure proper inventory management of consumables and spare parts.

9. Documentation & Reporting
- Maintain maintenance logs and inspection reports.
- Prepare daily, weekly, and monthly operational reports.
- Keep records of incidents, complaints, and resolutions.
- Maintain asset registers, vendor contracts, and statutory documents.

10. Emergency Response
- Handle emergency situations such as fire, power failure, water leakage, and equipment breakdown.
- Coordinate with emergency services when required.
- Implement business continuity and disaster recovery procedures.

Key Performance Indicators (KPIs)
- Complaint resolution turnaround time (TAT)
- Preventive maintenance completion rate
- Equipment uptime
- Customer/resident satisfaction score
- Budget adherence
- Utility cost optimization
- Vendor performance
- Safety compliance and audit scores
- Zero major safety incidents
- Team productivity and attendance

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule
- Leave encashment

Education:
- Bachelor's (Required)

Experience:
- Operations management: 1 year (Required)
- Facility : 1 year (Required)

Work Location: In person

📌 Operations and Facility Incharge (Dagshai)
🏢 Ssrn Infracon
📍 Dagshai