Role Summary:

We are looking for a Operations analyst as part of our Source-to-Pay (S2P)/ Procure-to-Pay (P2P) which works to resolve invoice exceptions for Purchase Orders (POs) in close co-operation with the Accounts Payable Team, Business Users, Sourcing Managers and suppliers.

The operations analyst clears Account Payable invoice exceptions as a result of mismatch between purchase order, goods receipt confirmation, and suppliers invoice.

Role & responsibilities

- Monitor, analyze and resolve purchase order invoice exceptions created in the Vendor Invoice Management (VIM) tool daily
- Document root cause of exception trends and lessons learned to prevent future occurrence of non-routine processing and improve existing processes
- Partner with Finance to resolve outstanding reconciliation items in the goods receipt/invoice receipt clearing account
- Interpret purchase order exception data to opportunities to improve the purchase order structure
- Strong oral and written communication skills - Communication with external third parties (suppliers)
- Prepare status reports and operational statistics to capture monthly metrics
- Participate in weekly meetings with respective Accounts Payable team to audit aged exceptions, evaluate exception clearing performance, and document training opportunities
- Responsible to achieve regional targets as per SLAs and defined department goals
- SOP adherence manage end to end activities aligned to the role
- Monthly audits of open purchase order requests based on global KPIs




- Drive and encourage process standardization/improvement/automation projects with the team, ensure timely completion of projects
- Contribute to process improvement ideas and convert into a Brand Value submission for each year
- Participates in training and on-boarding of new source to pay Analysts
- Actively supports implementation of procedures and policies in all daily activities
- Follows work instructions and guidelines (Play books) when executing work tasks
- Collaborates with end users and stakeholders to contribute to a good working relationship, answering questions, collect feedback and actively look for areas for improvement
- First Point of Contact for all business issues and concerns lead from front
- Participate in weekly process reviews and controls with team members under the Operations Excellence framework, ensuring team delivers value addition.

Preferred candidate profile

- Bachelor’s degree is required, preferably in procurement, business administration or accounting. Any additional supply chain related certificated are added advantage
- Positive level of knowledge and understanding of the Source / Procure to Pay Process is required
- Knowledge & proficiency of SAP, VIM, Ariba, MS tools is preferred
- Strategic thinker: ability to identify gaps and inconsistencies in the process, and recommend strategies that will prevent future exceptions
- Collaborate with cross-functional teams to investigate supplier escalations and unpaid invoices
- Good interpersonal skills – able to handle conflict situations and resolve issues satisfactorily

📌 Operations Analyst Source To Pay (Pune)
🏢 Resources Global Professionals
📍 Pune