About the Role

We are looking for a proactive and detail-oriented Operations Support Executive to support our day-to-day logistics and operations processes. The ideal candidate should have experience in claim management, documentation, coordination with logistics partners, and ensuring timely resolution of operational issues.

Key Responsibilities

- Handle end-to-end claim processing for lost, damaged, short, or delayed shipments.

- Verify and maintain claim-related documents, including invoices, PODs (Proof of Delivery), LR copies, e-way bills, and other supporting documents.

- Coordinate with courier partners, transporters, warehouses, and internal teams to ensure timely claim resolution.

- Track claim status, follow up with stakeholders, and ensure closure within defined timelines.

- Prepare and maintain claim trackers, MIS reports, and operational records.

- Investigate claim discrepancies and work with relevant teams to resolve them efficiently.

- Ensure complete and accurate documentation for audit and compliance purposes.

- Escalate unresolved issues and provide regular updates to management.

- Support day-to-day logistics and operations activities as required.

Required Skills

- Claim Processing &
- Documentation

- Logistics &

- Supply Chain Coordination





- Vendor &

- Courier Partner Management

- Documentation Verification (Invoices, PODs, LR Copies, etc.)

- Strong Follow-up &

- Coordination Skills

- MS Excel (VLOOKUP, Pivot Tables, Basic Formulas)

- MIS Reporting &

- Data Management

- Problem-Solving &

- Analytical Skills

- Attention to Detail

- Good Written &

- Verbal Communication

Qualifications

- Bachelor's degree in Commerce, Business Administration, Supply Chain, Logistics, or a related field.

- 1–3 years of experience in operations, logistics support, or claim management.

- Experience with courier aggregators, logistics companies, e-commerce, or warehouse operations will be an added advantage.

What We're Looking For

- Strong ownership and accountability.

- Excellent organizational and documentation skills.

- Ability to manage multiple tasks and meet deadlines.

- A collaborative team player with a proactive approach to resolving operational challenges.

- Comfortable working in a fast-paced operations workplace.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Operation Support Executive (North Sikkim)
🏢 Grahil Wellness Private
📍 North Sikkim