Roles & responsibilities :
Role : Senior Quality Analyst
Process : International voice process
Industry : BPO
Location: Navimumbai
- 2+ years documented experience as Quality Analyst is required.
- Experience into International Process & Customer service background is mandatory.
- Hands on experience into 7QC is mandatory.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
Shifts: Rotational Shifts / Rotational Week offs Notice period: Immediate Joiner to 15 days preferred.
Interested candidates please share updated CV to:
Email:
[email protected];
Contact: (phone hidden)
📌 Openings For Quality Analyst BPO - International Process _ Navi Mumbai
🏢 Hexaware Technologies
📍 Navi Mumbai