Hi,

Greetings !!!

We have an exciting openings for Implementation Analyst role @ TAO Digital Solutions (www.taodigitalsolutions.com)

Summary:

This document describes the duties, responsibilities, and required skills and experience for the position of Implementation Analyst. This is a role that blends business/process analysis with hands-on project management responsibilities to support the successful implementation of products.

The Implementation Analyst serves as a critical bridge between customers, implementation delivery, product, and engineering teams. This role is responsible for analyzing client workflows and requirements, translating them into actionable requirements for engineering, and driving day-to-day execution of implementation activities to ensure projects are delivered on time, within scope, and aligned to client, contractual, and operational expectations.

Duties and Responsibilities

Implementation Analysis & Solution Design:

- Assess and document current-state customer workflows, business processes, and system usage.
- Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
- Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
- Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

Project Execution & Delivery Management

- Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.




- Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
- Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
- Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

Customer & Stakeholder Management

- Serve as a primary point of contact for implementation-related activities and deliverables.
- Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
- Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
- Support change management and guide customers through process and system adoption.

System Configuration, Testing & Go-Live Support

- Assist with system configuration, data validation, and migration activities as part of implementation.
- Develop test plans, test cases, and support User Acceptance Testing (UAT).
- Coordinate go-live readiness, cutover activities, and post-implementation stabilization.

Data, Reporting & Continuous Improvement

- Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
- Identify trends, inefficiencies,



and opportunities for automation or process improvement.
- Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

Perform other duties as assigned.

Skills and Qualifications

Education and Experience

- Bachelors degree in information systems, business, healthcare administration, or a related field.
- 3+ years of experience in software implementation, business analysis, project management, or professional services, preferably in US healthcare technology.
- Experience supporting complex, multi-stakeholder implementations.
- Certifications such as PMP, PMI-ACP, CBAP, Six Sigma, or similar are a plus.

Technical Skills

- Keen ability to identify business requirements and translate into technical requirements for development.
- Strong understanding of healthcare operations, workflows, and regulatory considerations.
- Experience with business process modeling and documentation tools (e.g., Visio, Lucidchart).
- Familiarity with project and work management tools such as JIRA, Clarity, Smartsheet, Salesforce, or similar.
- Working knowledge of data analysis, reporting tools, and basic SQL concepts.
- Understanding of Agile, Scrum, or hybrid delivery methodologies.

Soft Skills

- Solid analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable operating in a role that balances analysis, execution, and customer engagement.

📌 Openings For Implementation Analyst Role @ TAO Digital (Chennai)
🏢 Tao Digital
📍 Chennai