Role: Team Lead Operations
Industry : BPO
Process: Inbound customer service
Languages known:Tamil, kanada, Telugu, Malayalam preferred.
Only Immediate joines or with max 15 days of notice
5 days working with 24/7 rotational shift.
- Looking a candidate with overall Minimum 2-8 years of experience in those as a TL for Voice/Non Voice Process should at least 1 year on paper.
- E-Commerce Domain Experience - Added advantage.
- Positive communication and Strong Team Handling skills.
- KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
- Graduation - Mandate
- Should have prior experience of handling Voice/Non Voice Process.
- Responsible for meeting the SLA targets
- Excellent real time management skills
- Ensure schedule adherence and create an encouraging team environment.
Interested can share resume on -
[email protected] or, Can whatsapp on - (phone hidden)
Regards,
Mobica A
📌 Opening_Operations Team Lead_Coimbatore (Coimbatore)
🏢 Hexaware Technologies
📍 Coimbatore