Hexaware is hiring for the social media ORM process.

Eligibility

- HSC/Graduate
- Minimum 6 months of International Voice Process and ORM (Online Reputation Management) experience

Work Schedule:

- 247 Rotational Shifts (9-hour shifts)
- 5 Working Days
- 2 Rotational Week Offs

Key Responsibilities:

- Provide customer support through social media and email
- Handle customer queries and complaints across social media platforms and email
- Ensure timely and accurate responses
- Collaborate with internal teams to resolve customer issues
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure complete resolution

Interview Process:

- HR Round
- Email Assessment
- Chat Versant
- Operations Round
- Client Round
- Typing Test (30 WPM with 90% Accuracy)

Transport Boundaries:

- Ghatkopar to Ambernath
- Panvel to Chembur
- Panvel to Thane

If you're interested or know someone who would be a valuable fit, feel free to get in touch.

Contact

(phone hidden) - Puja Sah

📌 Online Reputation Management Executive (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai