Job Summary The Office Sales Manager will lead and manage the in-office sales operations, overseeing the telesales team and the accounts coordination function. This role is responsible for driving sales targets, ensuring smooth lead-to-order workflow, coordinating with accounts for invoicing and collections, and maintaining overall discipline and productivity within the office sales team.

Key Responsibilities

Team Management

- Supervise and manage the day-to-day activities of the telesales and accounts coordination team.

- Set daily, weekly, and monthly sales targets for telesales executives and track achievement.

- Conduct regular team meetings, performance reviews, and training sessions.

- Handle staffing needs including hiring, onboarding, and performance management of team members.

- Motivate the team to meet and exceed sales goals through coaching and incentive structures.

Telesales Oversight

- Monitor call quality, lead conversion rates, and follow-up discipline of the telesales team.

- Ensure timely and accurate data entry of leads, calls, and customer interactions in CRM/systems.

- Develop and refine sales scripts, pitches, and objection-handling strategies.

- Track daily call volumes, pipeline status, and conversion metrics; report to management.

Accounts Coordination

- Coordinate between the sales team and accounts department for order processing, invoicing, and payment follow-ups.

- Ensure timely reconciliation of sales orders with billing and collections.





- Resolve discrepancies between sales records and accounts entries.

- Liaise with customers on outstanding payments, billing queries, and documentation as needed.

Reporting & Coordination

- Prepare and present daily/weekly/monthly sales and collections reports to senior management.

- Coordinate with other departments (marketing, operations, logistics) to ensure smooth order fulfillment.

- Identify process gaps and recommend improvements to sales and coordination workflows.

Key Requirements

- Bachelor's degree in Business, Sales, Commerce, or a related field.

- 3-6 years of experience in sales management, with prior experience managing telesales/inside sales teams.

- Working knowledge of accounts/billing coordination and basic financial processes.

- Strong leadership, team management, and people skills.

- Excellent communication, negotiation, and problem-solving abilities.

- Proficiency in CRM software, MS Office/Google Workspace, and basic reporting tools.

- Ability to multitask, prioritize, and work under target-driven pressure.

Key Skills

- Team leadership and people management

- Sales target planning and performance tracking

- Cross-functional coordination (sales-accounts-operations)

- Strong communication and customer relationship management

- Data-driven reporting and analysis

What We Offer

- Competitive fixed salary plus performance-based incentives.

- Growth opportunities within a growing sales organization.

- A collaborative and target-driven work setting.

📌 Office Manager (Purnia)
🏢 Shivshakti Stores
📍 Purnia