Office Administrator This office administration role is within our National Accounts to provide support for Key Accounts and Account Managers within a small busy, vibrant team in the business energy sector. This role will form an integral part of our back office facility, and its intended that this will be a team role with responsibility shared for key tasks throughout the working month. This office administration role will ensure a excellent customer experience and continuity in service delivery for our clients, and this team will also provide a solid platform for growth and expansion of our sales team, and aid in the development of additional revenue opportunities.

Responsibilities Will Include – Manage all inbound phone enquiries from new customers, existing customers, suppliers and business partners. – Manage all inbound website enquiries from new prospects, partner and business prospects. – Confirming any new supplier objections. – Confirming live dates for new and existing accounts. – Processing welcome letters – Allocating customer copy invoices to appropriate file and transferring information to spread sheet. – Processing Half Hourly data requests and relevant Half Hourly procedure letters. – Checking and forwarding Half Hourly consumption reports on a monthly basis to our customers – Processing EDI invoice validation and reports for Key Accounts – Manually inputting paper invoices within the validation structure – Provide an invoice validation service for designated National Accounts.



– Update supplier invoice payments – Update suppliers pricing, T & C’s, and new processes – Updating staff online portal – Provide dedicated customer support for designated accounts – Liaise with suppliers to resolve invoice query resolutions. – Maintain an accurate customer profile in our CRM solution – Adding and removing sites on the designated National Accounts – Each Month produce a commission statement and accompanying invoice.

Experience Required – Administration experience essential. – Excellent problem solving and analytical skills. – Ability to work accurately, with attention to detail. – Excellent IT skills including advanced Excel and competency on Word and Outlook. – Strong communication skills. – Analytical with a high level of attention to detail. – Experience of managing tasks and a wide range of queries by telephone and email. – Excellent written and communication skills.

Working

Hours – Monday to Friday, 9am -5pm Office Administrator Package – Competitive basic salary based on experience – Private healthcare. – Dental Cover. – Optical Cover. – Contributory pension scheme. – 20 days holiday, increasing by one day to 25 days based on 5 years’ service + Bank Holidays Office Administrator | Energy Validation Analyst | Energy Pricing Analyst | Energy Consultant | Account Manager | Business Development Manager | BDM – (Home Based) | BDM – (Public Sector) | Strategic Relationship Manager

📌 Office Administrator (Karahal)
🏢 catalyst commercial services
📍 Karahal