Key Responsibilities

- Continuously monitor network and system performance, analyze events, and detect issues in real-time & Manage the troubleshooting of critical incidents

- Analyze network logs and data to identify trends and root causes of incidents and recommend corrective actions.

- Strategically collaborate with all project teams to ensure consistent alignment across all deployment-related activities.

- Manage and troubleshoot Cisco Meraki SD-WAN, Fortinet SD-wan environments, including MX, MS, MR, and Systems Manager components.

- Engage in formal liaison with internal teams and cross-functional technical representatives.

- Provide expert recommendations to internal teams regarding the deployment of new features.

- Implement changes as applicable, conduct rigorous testing, and facilitate formal handover.

- Resolve complex issues related to Network Deployment.

Identify potential failure points and recommend strategic mitigation solutions.

- Provide Level 1 support for network-related issues, including escalations from the service desk and Level 1 support teams.

- Manage and troubleshoot TP-Link environments, including router, Load Balancer, Switches, Access Points and Systems Manager components like omada controller.

- Monitor network performance and ensure availability and reliability using monitoring tools and dashboards.

- Implement configuration changes and support Meraki dashboard operations, including policy updates, firmware upgrades, and site deployments.

- Collaborate with cross-functional teams on network projects, expansions, and security improvements.





- Maintain network documentation, diagrams, and inventory records in accordance with change management procedures.

Soft Skills

- Excellent problem-solving and analytical skills

- Robust communication and stakeholder management abilities

- Ability to work under pressure and manage multiple priorities

- Customer service orientation with focus on user experience

Required Qualifications

Experience & Education

- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- 1–3 years of hands-on experience in a network engineering/support role.

- Proven experience with Cisco Meraki and Fortinet SD-WAN solutions (Meraki certification is a plus).

- Strong understanding of network protocols (TCP/IP, BGP, OSPF, VPN, VLANs, NAT, etc.).

- Excellent analytical and troubleshooting skills, particularly with network performance and connectivity issues.

- Ability to work well in team-oriented environments and communicate effectively with both technical and non-technical stakeholders.

- Familiarity with network monitoring tools (e.g., Zabbix, Meraki Dashboard, Fortinet and other Monitoring dasboards).

- Strong documentation and reporting skills.

- Maintain and update the knowledge base with documented known errors.

- Possess excellent written and verbal communication skills.

- Availability and flexibility to work 24x7 shifts.

- Thorough understanding of procedures, applications, and concepts within the relevant subject area and their application within the business context.

📌 Noc Support Engineer (Bengaluru)
🏢 Zepto
📍 Bengaluru