About the Role

Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at leading private Bank, youll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub.

Key Responsibilities

Resolve escalated complaints from Nodal/PNO/CMD desks

Ensure zero comeback and timely resolution

Maintain quality in responses and ticket accuracy

Identify root causes and suggest process fixes

Collaborate across teams for faster grievance closure

If this excites you, do send us the following details at the email address [email protected]

Your Updated CV in Word format

Current Annual Fixed Salary

Expected Annual Fixed Salary

Notice Period

Internal HR Designation

We are looking forward to serving you in the best possible way

Thanks & Regards,

Aakanksha Pawar

Recruitment Executive,

Amogh Recruitment Solutions Pvt. Ltd.

( A division of Amogh Software Solutions Pvt. Ltd. )

Borivali, Mumbai – 400066

E-mail: [email protected]

📌 Nodal Escalation Officer - Leading Private Bank - Juinagar (Navi Mumbai)
🏢 Amogh Software Solutions
📍 Navi Mumbai