Greetings !!!

One of our client TOP MNC looking for .Net Application Support with React.js for Gurgaon location.

Role: .Net L2/L3+ React Support

Experience: 3 -5 Years

Location: Gurgaon - Hybrid 3 days in a Week WFO

Immediate Joiners Only

Excellent Communication Skills

Note: We only need candidates who can attend the F2F discussion at any of our client locations.

JD

The Application Support Analyst provides first and second-line support across the Urbis application portfolio, manages the ManageEngine ticket queue, and acts as the operational backbone of the offshore squad for day-to-day support.

Beyond basic triage, this person plays an active role in release management — working with vendors and the project team on production deployments, documentation review, and UAT participation.

Key Responsibilities

- Provide L2/L3 application support across the Urbis application portfolio — first point of contact for the Urbis help desk via ManageEngine
- Triage and manage incoming tickets: categorise, prioritise, resolve what can be resolved at L2/L3, and route to appropriate squad members for escalation
- Work closely with the vendor/project team on any deployment to the production environment — supporting release management and ensuring changes are properly controlled
- Define release management and/or warranty terms with vendors and hold them to account on delivery and quality commitments
- Conduct review sessions of all completed deployment documentation and approve documentation via joint sign-off meetings with all involved parties
- Partner with the Development Team (AI Solution Engineer, DevOps Engineer, Automation Lead) on upcoming improvements, changes, and releases




- Participate in UAT as a test participant for awareness of application changes — ensuring the support function understands what is changing before it reaches production
- Maintain the support backlog, ensuring all tickets are tracked, updated, and closed within SLA commitments
- Produce and maintain operational documentation: known issue logs, triage guides, support runbooks, and release records
- Contribute to knowledge transfer during the squad onboarding period, capturing undocumented processes and institutional knowledge

Key Skills & Experience Required

- Experience in an application support, managed services, or release management role
- Familiarity with ITSM ticketing tools (ManageEngine, ServiceNow, or equivalent) and formal SLA/ticket governance
- Demonstrated ability to manage vendor relationships and hold vendors accountable to release and quality commitments
- Experience participating in UAT — able to test application changes from a support/operational perspective
- Basic technical awareness of Azure-hosted applications — prior exposure to the Urbis product stack (uPlan, uLakehouse) is desirable
- Competent in SQL for basic data queries and incident investigation
- Strong written communication skills — able to produce clear incident reports, release documentation, and sign-off records
- Process-oriented with attention to detail and a qualified, responsive approach to stakeholder engagement

This is a permanent opportunity with Anlage Digital, deputed to our client location.

Total Exp

Relevant Exp in Application Support (L2/L3):

Experience in .Net, C#:

Experience in React.js:

Current CTC

Expected CTC

Notice Period

Can you join ASAP

Will call you once we receive your updated profile along with above mentioned details.

Thanks,

Umadutt Parashar [email protected]

📌 .Net/+ React Support (3-6 Years) - Gurugram (Hybrid) - ASAP Joiners - 58877
🏢 Anlage Digital
📍 Gurugram