Job Requirements

Job Details

This role is responsible for leading quality for ISCM Jewellery division in line with Company guidelines and policies with the objective of meeting the manufacturing goals of quality, delivery, cost, capacity optimization

Expected Process Contributions

Quality planning

- Develop Quality Strategy in line with Company's Vision, Mission & Quality policy
- Deploy and approve QMS department procedures for QA and QC
- Define and review role of Overall department and Resource planning
- Set Objectives, target and Initiatives in line with ISCM business plan
- Conduct Benchmarking and drive implementation of best practices
- Drive WBQ across locations and vendor Ecosystem
- Make standards to build Quality at Source, Drive Product and Process Mastery and WBQ.

Customer assurance:
- Participate in all design review meetings and ensure manufacturing quality through audits
- Measure customer experience by collecting voice of the customer data and managing market returns
- Participate in product quality CFT by drafting and setting in place stringent guidelines / policies
- Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates

Standards and reliability:
- Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource
- Review adherence to set objectives, target & Initiatives
- Propose budgets to meet user requirements on Metrology
- Identify training needs and test standard upgradation by using new technologies




- Upgrade recent facilities by exploring new technologies and driving implementation of the same: Diamond Testing Labs, Reliability Lab etc
- Monitor effectiveness of the implemented initiatives against benchmarks
- Set objectives, target and initiatives in line with ISCM business plan
- Deploy and approve QMS department procedures

People management:
- Foster high level of employee engagement and retention of talent
- Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department
- Identify training needs for the team and follow-up with the corporate training team to ensure delivery
- Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members
- Provide subordinates with adequate exposure and growth opportunities to enable readiness for higher roles
- Ensure periodic follow-up with the recruitment team to fill the vacant positions with in stipulated time; in case of deviations escalate it to appropriate authority

Work Experience Education: Graduate/Post-Graduate

Relevant Experience : 20+ years

Behavioural Skills

- High level of professionalism, integrity and commitment
- Ability to influence key stakeholders
- Ability to manage time and prioritise effectively
- Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement

Knowledge
- Jewellery Manufacturing
- Quality
- Delivery adherence

📌 National Head - Quality (Hosur)
🏢 Titan Company
📍 Hosur