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Responsibilities

- Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media.
- Provide accurate and timely information to customers regarding products, services, or policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery.
- Maintain documentation and update customer records accurately in the CRM or relevant databases.
- Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives.
- Coordinate with other departments like technical support, billing, or logistics for issue resolution.
- Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards.
- Participate in training sessions and continuously improve knowledge of products and processes.
- Data Management: Accurately enter and maintain customer data.




- Prepare reports on customer feedback, issues, and service efficiency.
- Customer Retention: Identify opportunities to upsell or cross-sell products or services.
- Foster positive relationships with customers to enhance customer loyalty.
- Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement.
- Suggest improvements in customer service processes based on customer interactions.

Job Opening: Inbound Voice Process NEED TO RESOLVE ISSUES OF US CUSTONERS AND CLIENTS

Work Location: gurgaon

& Eligibility

- Excellent Communication
- Comfortable with Work from Office
- Comfortable with Rotational Shifts / Night Shift or as per Business Requirements - five days work/2 days off
- Work form office only -
- Graduate Any Stream with Excellent communication skills.
- Qualified in Degrees ( Ba LLB, and any niche qualification) are not eligible.
- attractive salary plus incentives/pf/gratuity/mediclain

📌 Multiple Vacancies IN International MNC BPO For Freshers/Experienced!! (Gurugram)
🏢 The Origin
📍 Gurugram