Title : MSD Technical Consultant

Focused on code and environment management within PPAX, delivering Level 2 and Level 3 support in a regulated pharma environment.

Interested candidates Share your resume to [email protected] (Technical consultant only, not functional)

Role Summary

- Provide Level 2 and Level 3 production support for Dynamics 365 Finance & Operations and Power Platform solutions within a GxP-regulated pharma setting.
- Own code and environment management across Dev, Test/UAT/Validation, and Prod using Azure DevOps and Power Platform Admin Center, ensuring compliant ALM, robust releases, and high system reliability. Key Responsibilities Level 2 Support (Application & Technical Operations)
- Triage and resolve incidents, service requests, and minor changes related to D365 F&O;, Dataverse, Power Apps, and Power Automate.
- Perform deep-dive troubleshooting: configuration issues, security roles, workflow failures, connection references,



and integration monitoring.
- Execute approved data fixes and data migrations via DMF/Dataverse tools, maintaining full audit trails.
- Run smoke/regression packs (e.g., RSAT) post-changes; document knowledge base articles and known-error records.
- Adhere to SLAs, provide timely communications, and escalate to Level 3 as needed. Level 3 Support (Engineering & Root Cause)
- Analyze and fix complex defects involving X++ extensions, plugins/custom connectors, and integration code (Logic Apps/ADF/Functions).
- Build, package, and promote code and solutions using Azure DevOps (YAML pipelines), Power Platform CLI, managed solution strategy for higher tiers.
- Lead performance tuning, telemetry analysis (Application Insights/Kusto), and resiliency improvements

📌 MSD Technical Consultant (Bengaluru)
🏢 SummitWorks Technologies
📍 Bengaluru