We are looking for a Customer Service Associate to support CRM queue management, data entry, and data maintenance activities. The role requires strong computer skills, attention to detail, and the ability to manage work accurately. Fresh graduates with a learning mindset are encouraged to apply.

Key Responsibilities

- Monitor and manage CRM queues to ensure timely assignment of cases.
- Perform data collection, validation, entry and maintenance activities in CRM and related systems.
- Update master data (customer and business records) with accuracy and completeness.
- Analyse, review data and resolve any discrepancies and missing information.
- Maintain reports, trackers, and dashboards using Excel.
- Coordinate with internal teams to ensure accurate and timely updates and reporting.

Qualifications

- Bachelor's degree in any discipline.
- Candidates with up to 2 years of experience are welcome to apply.

Required Skills

- Robust computer proficiency and ability to learn new systems quickly.
- Good knowledge of Microsoft Excel, Word, and Outlook.
- High attention to detail and accuracy.
- Good communication and organizational skills.

Preferred

- Exposure to CRM, SAP, Salesforce, or other business systems.
- Experience in data entry, operations support, or customer service is an advantage

Interested candidates can mail their resumes at [email protected]

Thank you and Regards,

Vinita Kadam

Senior Consultant- Sourcing

T (+91) 022 66816930

215 - ATRIUM, Unit no. 215, 2nd floor, C - Wing,

Andheri - Kurla Road, Andheri East,

Mumbai 400069,Maharashtra I India





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