Associate Consultant - Microsoft 365 Job Experience 1-3 Years Roles and Responsibilities: Manage daily user provisioning, licensing, and access control settings.

Resolve

Level 2 support tickets related to Outlook, Teams, and OneDrive.

Monitor

Microsoft 365 service health dashboards and report active outages. Update documentation for internal IT procedures and user self-service guides. Assist in standard data migration tasks using native Microsoft utilities. Configure standard shared mailboxes, distribution lists, and security groups.

QUALIFICATIONS AND EDUCATION REQUIREMENTS Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.

Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.

Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus. Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS: Help Desk Background: Prior experience working within an ITIL-based ticketing system.

Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps.

BEHAVIORAL ATTRIBUTES: Customer Focused: Patient, helpful approach when guiding non-technical end-users.

Detail Oriented: Accurate execution of user lifecycle processes and access rights.

Quick Learner: Enthusiastic about mastering recent platform features and updates.

Required

Technical/ Functional Competencies PRIMARY SKILLS: Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.

Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.

SharePoint Basics: Understanding of SharePoint site permissions and document libraries.

Identity Basics:



Experience managing user accounts in Microsoft Entra ID.

File and Print Services: Troubleshooting, setup Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications. Fluent in English, in both oral and written communication Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS: Power Automate: Ability to create simple automated workflows for routine tasks.

Basic Security: Familiarity with multi-factor authentication (MFA) setup processes.

Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration: Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool Mandatory: ITIL V4 Foundation NCA - Nutanix Certified Associate Experience Level Mid Level

📌 Microsoft 365 Associate Consultant (Bengaluru)
🏢 Yash Technologies Private
📍 Bengaluru