THERAPIST with Min 2 years of experience should apply Operations - To assist in the smooth and productive operation of the spa area.

- To report to work punctually 15 minutes before your shift in proper uniform.
- Follow grooming standards as laid down by the hotel/spa as per the Hyatt Look policy
- To provide a courteous, professional, efficient and flexible service at all times, following Hyatt Place Hyderabad Standards of Performance.
- To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
- To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned.
- Perform all Spa treatments, as certified/trained to do so.
- Be on time for appointments and thoroughly review appointments after completing each therapy.
- Keep work area clean and neat at all times.
- Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the villa pantry/work area. Preparation of kits as required/needed.
- The ability to courteously interact and answer all facility related questions with members and guests.
- Assist in the co‑ordination of Body Tech. services with other spa programms
- Ensure being up to date with current trends in spa treatment industry.
- Serve as catalyst to promote spa services to members and hotel guests.
- Maintain current skilled licenses as appropriate
- Report dysfunctional equipment to Housekeeping Manager.
- Work with the Body Tech. Supervisor in the formulation of plans for projects and other spa areas.
- Ensure individual is well versed in all aspects of the Spa's operations i.E. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales... Administration - Maintains the Daily Log Book system.




- Reports “Lost and Found” items.
- Respond to all telephone calls and enquiries in a timely and professional manner. Initiate the taking and the distribution of messages if the contacts are unavailable.
- To respond to any change in the spa as indicated by the industry, company or the resort.
- Ensure the maintenance of a five star environment and positive first impression for all guests.
- To report any difficulties or problems within the spa to the Housekeeping Manager.
- To ensure that all departmental reports and correspondence are completed punctually and accurately.
- To actively promote and sell all available services.
- To assist in the review of all administrative policies and procedures relating to the treatment standards and continually looking for methods to improve as required.
- Adherence to Standard Operating Procedures Manual.
- To maintain inventory of supplies for the operations of the treatment rooms.
- To maintain accurate as required by provincial regulations.
- To attend weekly/monthly departmental communication meetings Health and Safety:
- Follow and ensure that all employees follow all safety procedures and practices.
- Adherence of departmental Emergency Procedures/Safety Manual.
- Ensure all departments adhere to all safety practices of THE HOTEL.
- Maintain equipment for face and body techniques and personal equipment in safe working order.

Financial Responsibilities: 1. Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.

- To ensure efficient billing of service to clients.

Employee Relations:



1. To ensure the spa therapist section maintains a positive relationship with all departments in the Spa and Hotel.

- Responsible for being trained in all facility operations.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
- To ensure all employees adhere to all hotel standards as stated in the employee handbook.

Guest Service

- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
- Provides excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services
- Greet and assist guests with treatment activity.
- Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
- Be familiar with product knowledge of all outlets and departments
- Pro-active in seeking guest contact and maintaining excellent public relations.
- Ensure that guest history records are up to date at all times. Personnel - Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

- Ensure cross‑trained in all spa departments.
- To carry out any other duties and responsibilities as assigned.

📌 Massage Therapist (Bahadurguda)
🏢 Hyatt Place Hyderabad Banjara Hills
📍 Bahadurguda