Job SummaryThe Shop Manager is responsible for the end-to-end setup, operation, and management of the shop. This role ensures smooth daily operations, excellent customer service, inventory control, staff management, and achievement of sales and profitability targets. Key ResponsibilitiesShop Setup &

- LaunchPlan and oversee new shop setup activities. Coordinate store layout, fixtures, equipment, and branding. Ensure all licenses, permits, and compliance requirements are met. Set up POS systems and operational procedures. Coordinate with vendors and suppliers during store establishment.

Operations

ManagementManage day-to-day store operations. Ensure compliance with company policies and procedures. Maintain store cleanliness, safety, and presentation standards. Monitor opening and closing activities. Sales &

- Customer ServiceDrive sales growth and achieve business targets. Ensure outstanding customer experience. Resolve customer complaints and escalate issues when necessary. Develop local marketing and promotional initiatives. Inventory &
- Stock ManagementMonitor stock levels and manage replenishment. Conduct periodic inventory audits. Minimize stock losses, wastage, and shrinkage. Coordinate with suppliers and procurement teams. Team ManagementRecruit, train, and supervise store staff. Assign duties and manage work schedules.



Conduct performance reviews and coaching sessions. Foster a positive and productive work setting.

Financial

ManagementManage daily cash handling and banking activities. Monitor store expenses and profitability. Prepare sales and operational reports. Ensure accurate billing and financial controls. Compliance &

- SafetyEnsure compliance with health, safety, and regulatory requirements. Maintain proper documentation and records. Conduct regular safety checks and audits.

Required

QualificationsBachelor's degree in Business Administration, Retail Management, Commerce, or related field. 3-7 years of experience in retail/store/shop management.

Experience in setting up or launching retail outlets is preferred.

Required

SkillsLeadership and people management. Retail operations and inventory management. Sales planning and target achievement. Customer service excellence. Financial and analytical skills. Problem-solving and decision-making. Proficiency in POS and inventory management systems. Good communication and negotiation skills.

Key Performance

Indicators (KPIs)Sales revenue achievement. Store profitability. Inventory accuracy. Customer satisfaction score. Employee productivity and retention. Compliance and audit results. Stock loss/shrinkage percentage.

📌 Manager To Setup And Manage Food Shops (Kolkata)
🏢 Trio u0026
📍 Kolkata