- Only tenured Manager Operations or similar level to apply.
- Should be from US banking- Customer Service Process only.
- Working location: Noida Sec 60
- Working Mode: 5 Days from office
- Shifts: Rotational - US
Contact Person: HR Sharandeep Kaur - (phone hidden) JD:-
- Managing delivery of international account for US FinTech/US Banking experience (Inbound - Voice & Chat).
- Delivery matrix and contractual SLA management.
- Ensure timely and accurate reporting of performance metrics and SLAs to the Management
- Day to day client management.
- Managing a span of 100+ FTEs across multiple account.
- Lead all client and internal calls for the process, single point of contact.
- Responsible for deploying optimal workflow to deliver the desired delivery goals.
- Deploy and review proper Quality Control measures and Tollgates in process.
- Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
- Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
- Direct workflow, training and other shared services for optimum functioning of account.
- Manage attrition and career planning of all employees within span of control.
- Grow account strategically to increase top line for the organization.
- Manage and improve profitability of the account.
📌 Manager/ Sr. Manager Ops - US banking - Voice Exp only | US Shifts (Noida)
🏢 iEnergizer
📍 Noida
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