Manager/Sr Manager-Customer Relationship Management (Jaipur)

Manager/Sr Manager-Customer Relationship Management (Jaipur)

02 Aug
|
Namdev Finvest
|
Jaipur

02 Aug

Namdev Finvest

Jaipur

- Manage customer relationships and ensure timely resolution of customer queries and complaints.

- Handle and monitor complaints received through RBI and other regulatory grievance portals, ensuring timely closure within prescribed timelines.

- Develop and implement customer retention strategies to reduce churn and improve customer loyalty.

- Identify at-risk customers and execute retention and win-back initiatives through CRM.

- Oversee CRM operations, workflows, automation, dashboards, and data accuracy.

- Monitor complaint TAT, customer satisfaction, retention metrics, and other CRM KPIs.

- Prepare MIS, root cause analysis, and retention reports to drive continuous improvement.

- Ensure compliance with RBI customer service and grievance redressal guidelines.

- Lead and mentor the CRM team while collaborating with operations, sales, and product teams to enhance the overall customer experience.

📌 Manager/Sr Manager-Customer Relationship Management (Jaipur)
🏢 Namdev Finvest
📍 Jaipur

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