Job Summary

Function: Quality Assurance Process Engineering.

Location: India (Onsite / Hybrid).

Experience: 10-12 Years in IT.

Employment Type: Full-Time.

Roles Responsibilities

- Quality Management System (QMS) - Own, maintain, and continuously improve the organizations multi-standard QMS across ISO 9001, ISO 20000-1, and ISO 14001.

- Plan and govern certification and recertification cycles, managing relationships with accredited external bodies.

- Drive internal audit programs, management reviews, and corrective/preventive action closure.

- Define and track organizational measurement objectives tied to business outcomes, not just compliance targets.

SEPG and Process Engineering

- Lead the Software Engineering Process Group (SEPG), Process Improvement Team, and Software Quality Assurance Group (SQAG).

- Define, document, and institutionalize processes across all SDLC phases: planning, estimation, requirements, design, coding, testing, and release.

- Establish and maintain Project Performance Baselines and capability baselines for quantitative project management.

- Drive Causal Analysis and Resolution (CAR) and Defect Prevention activities across delivery units.

CMMI High Maturity Practices

- Lead CMMI Maturity Level 5 appraisal cycles - preparation, readiness reviews, evidence collection, and coordination with the Lead Appraiser.

- Institutionalize Quantitative Project Management (QPM) and Organizational Performance Management (OPM) practices.

- Apply statistical process control and process performance modeling to manage variation in delivery performance.

- Sustain High Maturity practices continuously, not just during appraisal windows.

Metrics, Measurement Reporting

- Govern organizational metrics programs covering effort, schedule, defects, productivity, customer satisfaction, and test effectiveness.

- Produce performance dashboards and reports for Top Management highlighting trends, risks, and improvement targets.

- Establish size-based estimation baselines by technology type and maintain them as organizational assets.

Training Culture





- Train project teams, leads, and support functions on quality processes and standards.

- Build a quality culture where process discipline is seen as an enabler of delivery, not a constraint.

- Run lessons learned and knowledge management programs to capture and reuse organizational learning.

Cross-functional Process Ownership

- Partner with support function heads across HR, Finance, IT Infrastructure, Procurement, Administration, Sales, and LD to define and document their operating processes.

- Support Information Security Governance and data protection compliance in collaboration with the CISO or IT Infrastructure lead.

Skills

Mandatory Skills

- ISO 9001:2015 Led or co-led at least two certification cycles. Managed internal audit programs and corrective/preventive action closure. Practical understanding of Clause 6.1 (risk-based thinking) and Clause 9.1 (performance evaluation).

- ISO 20000-1:2018 Hands-on experience designing or improving IT Service Management processes. Covers service request, incident, problem, change, and capacity management in a software delivery context.

- ISO 14001:2015 Operational experience managing an Environmental Management System (EMS). Identifying environmental aspects and impacts, setting environmental objectives, and running internal EMS audits.

- CMMI Dev v2.0 / v3.0 - Maturity Level 5 Participated in or led at least one CMMI ML5 appraisal. Deep understanding of statistical process control, process performance baselines, process performance models, QPM, and causal analysis.

- Statistical Process Control Ability to explain and apply control charts, common cause vs. special cause variation, capability indices, and regression basics.



Must be able to lead these conversations credibly in a real organizational context.

Valuable to Have

- ISO 27001:2022 Lead Auditor / Lead Implementer - for effective collaboration with IT Security teams and ISMS risk control alignment.

- Lean Six Sigma Green Belt or higher - DMAIC, root cause analysis, control charts; directly applicable to Defect Prevention and CAR programs.

- Prior delivery-side experience as a Developer, Business Analyst, or Project Manager - builds credibility with delivery teams.

- Experience building internal QMS portals or metrics dashboards (e.g., SharePoint) - audit tracking, compliance indices, performance dashboards.

- Familiarity with Agile/Scrum environments - ability to adapt CMMI and ISO practices to sprint-based delivery without friction.

- Training and facilitation skills - ability to run engaging process training sessions and management reviews.

Education Certifications

- Experience - 10-12 years in IT

- ISO 9001:2015 - Lead Auditor certification or demonstrated working expertise with at least two certification cycles.

- ISO 20000-1:2018 - Demonstrated working expertise in IT Service Management process design or improvement.

- ISO 14001:2015 - Demonstrated working expertise in Environmental Management System operations.

- CMMI Dev v2.0 or v3.0 - Maturity Level 5 appraisal participation or leadership (mandatory).

- Preferred Certifications - ISO 27001:2022 Lead Auditor or Lead Implementer.

- Lean Six Sigma Green Belt or higher.

- Education - Bachelors or Masters degree in Computer Science, Information Technology, Engineering, or a related field.

- This role requires someone who has earned their credibility the hard way - by building things, fixing things, and sustaining things over time.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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