Main Responsibilities - Managed international client relationships ensuring smooth onboarding regulatory compliance and personalized support to enhance satisfaction and retention - Collaborated with sales and marketing teams to identify growth opportunities introduce relevant product offerings and drive customer engagement - Resolved client issues and escalations promptly delivering high-quality post-sales support and maintaining strong customer trust - Maintained detailed client records and generated reports providing insights on engagement feedback and service improvements to inform strategic decisions Must Have Requirements Education Experience - Academic Background Bachelor s degree in Business Administration Marketing or a related field - Skilled Experience 8-10 years in client servicing preferably with International clients and B2C sectors Skills Competencies - Communication Excellence Superior verbal and written communication skills to effectively engage with a diverse client base - Follow-Up Proficiency Demonstrated ability to manage follow-ups diligently ensuring client needs are met promptly - Customer-Centric Approach A deep-seated commitment to understanding and fulfilling client needs - Problem-Solving Skills Aptitude for identifying issues and implementing effective solutions - Technological Proficiency Familiarity with CRM tools MS Office and digital communication platforms ref updazz com