Key Responsibilities:

Quality Management & Compliance

- Establish and implement quality assurance systems, procedures, and standards across manufacturing operations.
- Ensure compliance with customer specifications, export regulations, EU assay requirements, plating standards, and organizational quality parameters (FTA/FTP).
- Conduct in-process and final product inspections, audits, and quality validations to ensure consistent product quality.

Process Control & Improvement

- Identify quality gaps, perform root cause analysis, and implement corrective and preventive actions (CAPA).
- Collaborate with production and design teams to resolve technical quality issues and drive continuous process improvements.

Vendor & Client Coordination

- Coordinate with sales, marketing, vendors, and customers to address quality concerns, complaints, and feedback.
- Prepare and maintain quality certifications and documentation required for customer compliance and export shipments.

Team Management, Training & Reporting

- Lead, mentor,



and develop the Quality Control team by assigning responsibilities and monitoring performance.
- Conduct quality training programs for production and sales teams to promote quality awareness and best practices.
- Analyze internal and external quality rejections, prepare reports for management, and recommend improvement initiatives to enhance product quality, operational efficiency, and customer satisfaction.

Qualification

- Graduate
- Postgraduate in Gemology, Quality Management.

Experience

- Minimum 8 years of experience in Quality Assurance within the gems & jewelry industry.
- Robust exposure to international quality standards specially US market.
- Hands on experience in diamond grading, gemstone certification, & jewelry manufacturing QA processes.

Skills & Competencies

- In-depth knowledge of diamond grading, gemstone, metal standards etc.
- Strong problem-solving skills with attention to detail.
- Stakeholder management skills.
- Proficiency in ERP.
- Proactiveness & solution oriented approach.

📌 Manager - QA - Andheri Seepz ,Jewelery Manufacturer(Exporter) (Mumbai)
🏢 Resource Management Group Plus Private
📍 Mumbai