Role: Manager

Location: Bangalore

Experience: 8-15 yrs

Your key responsibilities

- Solution strategy and narrative development
- Translate client requirements, business context, and evaluation criteria into a transparent and structured solution storyline
- Define the solution spine across technology managed services, ensuring alignment with client priorities such as stability, cost, transformation, and risk reduction
- Develop compelling value propositions that connect service design to measurable business outcomes
- Convert complex delivery constructs into simple, intuitive messaging for executive stakeholders
- End-to-end Tech Managed Services solution design
- Design integrated Technology Managed Services solutions across applications, cloud, data, platforms, and service operations
- Define scope, service catalogue, operating model, delivery model, governance, and continuous improvement approach
- Incorporate automation, AI/GenAI, and platform-led efficiencies into the solution
- Ensure solution decisions are grounded in delivery feasibility, available data, and market competitiveness

- Articulation and client engagement
- Actively participate in the Articulate phase of pursuits, contributing to proposal development, solution documentation, and oral presentations
- Structure and communicate the solution across five dimensions: Client context, Design intent, Service operating model, Transition and stabilization approach and Value realization
- Support or lead solution walkthroughs, workshops, and client discussions,



ensuring clarity and confidence in the proposed model
- Partner with Sales and deal leadership to ensure the client narrative and solution design remain aligned
- Transition, stabilization, and delivery model design
- Design transition and onboarding strategies, including knowledge transfer, phased migration, and stabilization
- Define early-stage risk mitigation levers such as SWAT teams, command centre, and backlog reduction
- Ensure transition plans are practical, sequenced, and aligned to client readiness
- Support delivery teams in mobilization and early lifecycle stages

8+ years of experience in Technology Managed Services, Application Management, or TechOps
- Proven experience in solutioning and/or leading complex managed services pursuits
- Hands-on experience in one or more areas:
- Enterprise applications (SAP, ServiceNow, MS Dynamics, Guidewire, etc.)

- Cloud and platform operations

- Data and analytics platforms
- Service management and ITSM environments (e.g., ServiceNow)
- Experience working across multi-tower or integrated managed services deals
- Strong exposure to transition, service delivery, and operating model design Identify and address risks across scope, delivery, transition, tooling, and governance
- Ensure solution integrity across proposal content, pricing assumptions, and client messaging
- Participate in solution reviews, challenge sessions, and leadership governance forums
- Maintain clarity on assumptions, exclusions, and dependencies to avoid downstream risk

📌 Manager - Presales Solution Architect - Non-Tech (Bengaluru)
🏢 EY
📍 Bengaluru