Job Summary Lead governance and oversight of partnerships in Collections, ensuring regulatory compliance, effective controls, risk management, and audit readiness. Drive partner performance governance and stakeholder engagement to maintain a robust and compliant collections ecosystem.

Key Responsibilities Strategy Partnership Governance & Control Framework Establish and maintain a robust governance framework for all collections partnerships (tie-ups, fintech partners, agencies).

Ensure adherence to regulatory, Group, and local policies, including outsourcing and conduct risk requirements.

Design and deploy control mechanisms, audits, and governance checkpoints across the partner lifecycle.

Drive standardization of governance practices across geographies and partners. Risk, Compliance & Audit Readiness Ensure full compliance with RBI guidelines, internal audit requirements, and outsourcing frameworks.

Lead partner governance reviews, internal audits, and regulatory inspections.

Identify emerging risks (operational, conduct, reputational) and implement mitigation plans proactively.

Maintain documentation and evidence for audit and regulatory validation.

Partner Performance Oversight

Ensure partners are aligned to agreed strategy, segmentation, and treatment frameworks.

Define and monitor KPIs, SLAs, and scorecards for partners. Stakeholder & Partner Management Act as the single point of accountability for governance

Engage with Business, Risk, Legal, Compliance, BRM and Audit teams for alignment and approvals.

Conduct regular governance forums with partners to review performance, controls, and issues.

Business

Awareness and understanding of how large partners work and need to know the local regulations and governance framework broadly. Should be able to design recent process and simplify existing ones Processes Ensure adherence to the laid down governance process and policies People & Talent Being example and build the appropriate culture and values.



Set appropriate tone and expectations in collaboration with managers and stakeholders.

Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Regulatory Compliance

Country/Business Risk Manager

Country and Group ‘Policy & Governance’ team

Country Product/Policy/ CRM teams External Partners

Clients

COE Governance and Testing Hub (GBS)

External Auditors

RBI Skills And Experience MS Office

English

Legal background/ Litigation experience

Communication/ Negotiation Qualifications Graduate in any discipline with relevant experience in Governance and process re-engineering like Six Sigma About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose,



to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

📌 Manager, Partnership Management & Governance (Mumbai)
🏢 Standard Chartered India
📍 Mumbai