Hypercare Cutover Manager - Finance Transformation Delivery Centre

Industry: Global Transport and Logistics

Employment Type: Full-time

You will be joining the Finance Transformation Deliver Centre, which is a global deliver centre for Finance Transformation.

Responsibilities

- Plan, own and execute the cutover for the finance workstream build and manage the detailed cutover plan, sequencing, dependencies, timelines and rollback strategy
- Manage the cutover command centre / control room during go-live, tracking task completion in real time and managing checkpoints, go/no-go decisions and escalations
- Define and stand up the hypercare model support structure, severity definitions, SLAs, shift rosters, ticket routing and exit criteria
- Manage the hypercare period post go-live, ensuring rapid issue triage, resolution and stabilisation of finance operations and manage escalations
- Coordinate across functional, technical, data migration, infrastructure, testing and business teams, plus third-party vendors, to ensure a smooth transition into business as usual
- Own stakeholder and leadership reporting cutover progress, hypercare ticket trends, stabilisation status and readiness for BAU handover
- Manage risks, issues and dependencies, with clear mitigation and contingency planning
- Lead, allocate and develop the hypercare/cutover team, ensuring adequate coverage across time zones and shifts
- Drive the transition to support / BAU handover, including knowledge transfer and documentation

Key Experience

Most Significant

- Proven experience managing cutover and/or hypercare on at least one full-cycle ERP / finance transformation go-live




- Understanding of finance processes and finance system landscapes (SAP S/4HANA preferable)
- Strong programme/delivery management capability planning, dependency management, command-centre leadership
- Excellent stakeholder management at senior/leadership level, including escalation and crisis handling

Fairly important

- Experience managing support/incident operations and SLAs during stabilisation
- Experience leading cross-functional, multi-vendor, onshore/offshore teams

Least important

- Hands-on technical/configuration experience
- Detailed test execution experience

Required Experience

- Bachelors degree in Engineering/ Business / Accounting or corresponding experience; PMP/PRINCE2 an advantage
- 11-14 years in ERP delivery or other related areas, with demonstrable experience in cutover and/or hypercare management roles
- 5+ years SAP S4HANA application experience in one/ or many of these areas: ERP implementations in SAP FI, SAP CO, SAP MM, SAP SD, SAPMDG
- 5+ years in a manager or senior testing role
- Proven ability to lead large teams
- Hands on experience with JIRA
- Exposure to Source-to-Pay, Record-to-Report, or Order-to-Cash processes is an advantage
- Prior experience in transport and logistics sector is an advantage

Behaviour Skill

- Ownership and resilience through full stabilization and BAU handover
- Exceptional organization, planning and prioritization
- Strong stakeholder influence and senior communication skills
- Risk-awareness with sound, fast judgement
- Flexible to support critical go-live windows considering global time zones
- People leadership able to motivate and coordinate large, distributed teams

Location

Hyderabad, India

📌 Manager (Hyderabad)
🏢 Panalpina
📍 Hyderabad