Operations Manager

Location: Vadodara, Hyderabad, Vijayawada

Reporting to: Vice President, Customer Experience Operations The Opportunity The Operations Manager is a business owner and builder responsible for scaling one of our core service lines serving convenience stores, fuel retail, and grocery operators. This role exists to translate strategy into results—owning revenue, margins, delivery quality, and leadership development.

You will operate at the intersection of retail operations, technology, analytics, and people leadership. This is not a staff or advisory role. It is a player-coach leadership position for someone who has run real businesses, understands retail pressure, and knows how to build durable teams and systems.

This is a role for leaders who want to build, own, and scale real businesses—not manage slides. If you thrive in complexity, care deeply about execution, and take pride in developing people, this role was built for you.

Customer & Scale Context

- Single location to multi-location retailers ranging from 20 to 200+ stores
- Formats include convenience stores, fuel stations, grocery, and hybrid retail
- Customers operate in thin-margin, high-velocity environments
- Responsibility may span India and select global markets

What You Will Own You are accountable for end-to-end ownership of your service line, including:

- Revenue growth, profitability, and unit-economics discipline
- Service delivery quality, SLAs, and customer trust
- Team structure, hiring, capability building, and leadership pipeline
- Roadmap input across technology, automation, and analytics
- Continuous improvement in cost, speed, accuracy, and scalability

Your mandate: build a profitable, trusted, and scalable business—while developing leaders who can run it without you.



Decision Rights & Authority

This role carries real authority, including:

- Hiring and team structure decisions within the service line
- Ownership of operating budgets and cost discipline
- Influence on service design, pricing, and packaging
- Direct input into technology and automation priorities

Core Responsibilities Business & Financial Leadership

- Own and grow a $3–5M USD (₹25–40 Cr) business with full P&L; responsibility
- Drive margin improvement through productivity, automation, and process design
- Manage unit economics (cost per transaction, per store, per SKU, per hour)
- Convert customer problems into scalable, repeatable service offerings

Retail & Industry Execution

- Apply deep operating knowledge from convenience, grocery, fuel, and multi-site retail
- Design solutions that work in real stores, real shifts, real pressure
- Partner with retailers and field teams to deliver measurable outcomes

Technology & Analytics Fluency

- Act as a strong bridge between operations, product, data, and engineering
- Understand dashboards, BI tools, automation workflows, and AI-assisted systems
- Use metrics and data to drive decisions—not opinions

People Leadership (Player-Coach Model)

- Lead from the front where needed; empower where teams are robust
- Build and mentor managers and future service leaders
- Create clarity, accountability, and ownership across distributed teams
- Foster a culture of trust, discipline, and continuous improvement

Success Metrics You will be measured on:

- Revenue growth and margin expansion
- Customer retention and satisfaction
- SLA adherence and delivery quality
- Cost-to-serve reduction and productivity gains
- Strength of leadership bench and succession readiness

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Manager Operations (Hyderabad)
🏢 MostEdge
📍 Hyderabad