Position Title

Manager Business Operations

Reporting To: Founder & CEO

Department: Business Operations

Location: Remote

Employment Type: Full time

Fill the position - Immediately

Your Role: Manager Ops

Role Definition The Manager Operations is responsible for driving organizational execution, Sales , accountability, operational excellence, and business performance across the company.

The role acts as a strategic execution partner to the Founder by ensuring alignment across departments, monitoring business performance, improving productivity, supporting hiring initiatives, and driving operational efficiency.

This position requires a highly organized, proactive, and results-oriented leader who can manage multiple stakeholders, solve operational challenges, and ensure seamless execution of key business priorities.

Responsibilities & Deliverables

1. Team Accountability & Execution Management

Responsibilities

- Manage and monitor Accountability Coaches and team members.
- Conduct daily task reviews and performance follow-ups.
- Ensure completion of assigned deliverables within agreed timelines.
- Track progress against commitments and business priorities.
- Identify bottlenecks and remove execution barriers.

Deliverables

- Daily accountability review reports.
- Weekly task completion dashboard.
- Timely resolution of execution delays.
- Improved productivity and ownership across teams.

2. Sales Performance Management

Responsibilities

- Track daily sales activities and key performance indicators.
- Monitor sales pipeline performance.
- Review calls, follow-ups, meetings, demos, conversions, and closures.
- Analyze sales trends and identify improvement opportunities.
- Collaborate with sales leadership to improve execution.

Deliverables

- Daily sales performance reports.
- Weekly and monthly KPI dashboards.
- Sales productivity tracking and analysis.
- Recommendations for performance improvement.

3. Founder Support & Business Coordination

Responsibilities

- Act as the primary execution support for the Founder.
- Coordinate daily operational priorities and business initiatives.
- Track action items arising from meetings.
- Ensure timely completion of strategic projects.
- Coordinate communication across departments.
- Provide regular updates and business insights to the Founder.

Deliverables

- Founder action tracker.
- Weekly business review reports.
- Project progress updates.
- Cross-functional coordination and follow-through.

4. Recruitment & Hiring Support

Responsibilities

- Conduct first-round interviews in collaboration with HR.




- Assess candidates for capability, culture fit, and potential.
- Coordinate hiring processes with department leaders.
- Support onboarding and integration of new hires.
- Assist in workforce planning and talent acquisition initiatives.

Deliverables

- Interview evaluation reports.
- Hiring process coordination.
- Improved recruitment turnaround time.
- Effective onboarding experience.

5. Team Management & Organizational Alignment

Responsibilities

- Strengthen communication and collaboration across teams.
- Resolve operational challenges proactively.
- Escalate critical business issues appropriately.
- Ensure team alignment with company objectives.
- Foster accountability, ownership, and high-performance culture.

Deliverables

- Improved team collaboration.
- Increased employee accountability.
- Enhanced organizational effectiveness.
- Positive team engagement and alignment.

6. Process Improvement & Operational Excellence

Responsibilities

- Identify process gaps and operational inefficiencies.
- Develop and implement SOPs and best practices.
- Drive automation and workflow improvements.
- Standardize reporting and operational processes.
- Monitor process effectiveness and continuous improvement.

Deliverables

- SOP documentation.
- Process optimization initiatives.
- Automation implementation.
- Increased operational efficiency and productivity.

7. Business Growth & Strategic Initiatives

Responsibilities

- Support execution of growth and expansion initiatives.
- Work with departments to achieve business objectives.
- Recommend innovative solutions for operational scalability.
- Participate in strategic planning and business reviews.
- Drive continuous improvement initiatives across the organization.

Deliverables

- Business growth project execution.
- Strategic initiative tracking.
- Operational scalability improvements.
- Continuous improvement recommendations.

Tasks & Activities

- Daily accountability review meetings.
- Sales performance monitoring and reporting.
- Founder action-item tracking.
- Cross-functional coordination meetings.
- Recruitment interviews and hiring support.
- Team performance reviews.
- SOP creation and process documentation.




- Business review and reporting.
- Project execution tracking.
- Escalation management and problem-solving.
- Stakeholder communication and follow-up.
- Productivity and performance analysis.

Measurement Metrics (KPIs)

Team Accountability

- Task completion rate
- Project delivery adherence
- Escalation resolution turnaround time

Sales Performance

- Daily sales activity tracking accuracy
- Sales conversion rates
- Revenue achievement against targets

Founder Support

- Completion of key action items
- Strategic project execution rate
- Stakeholder satisfaction

Recruitment

- Time-to-hire
- Quality of hire
- Onboarding effectiveness

Process Improvement

- SOP implementation success rate
- Productivity improvement metrics
- Automation adoption rate

Business Growth

- Execution of growth initiatives
- Operational efficiency improvements
- Achievement of organizational objectives

Educational Qualifications

Essential

- Bachelor Degree in Business Administration, Management, Commerce, Engineering, Human Resources, Operations Management, or a related field.

Preferred

- MBA / PGDM in Business Management, Operations, Human Resources, Strategy, or Entrepreneurship.
- Certifications in Project Management, Operations Excellence, Lean Six Sigma, or Business Analytics will be an added advantage.

Skills & Competencies Required Leadership Skills- Team Management, Stakeholder Management Influencing Skills,Conflict Resolution,Decision Making

Business Skills -Business Operations Management ,Sales Performance Tracking,Process Improvement

Analytical Skills - Data Analysis,KPI Monitoring,Reporting & Dashboard Management,Business Insights Generation

Communication Skills -Excellent Verbal & Written Communication,Presentation Skills,Meeting Facilitation,Cross-functional Collaboration

Technical Skills - Microsoft Excel (Advanced),PowerPoint,Google Workspace,CRM Systems, Business Reporting Tools

Personal Attributes - High Ownership & Accountability, Strong Follow-through.Proactive & Solution-Oriented,Detail-Oriented ,Ability to Work in a Fast-Paced Environment

Experience Requirement

- 815 years of experience in Operations, Founders Office, Business Management, Program Management, Operations, Sales Operations, or General Management.Experience working directly with Founders, CXOs, or Leadership Teams preferred.Proven experience managing cross-functional teams and driving execution.Exposure to startups, coaching businesses, consulting firms, SaaS organizations, or high-growth environments will be an added advantage.

📌 Manager Operations (Mumbai)
🏢 Catalyst Point Consulting
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