Job Purpose Own and execute the loyalty product and system roadmap by managing enhancements, integrations, and delivering a seamless member experience. Ensure loyalty platforms operate efficiently, securely, and in alignment with business priorities, supporting revenue growth, engagement, and operational excellence.

Key Responsibilities Loyalty Product & System Ownership - Maintain and execute product/system roadmap aligned to business objectives.

- Prioritize backlog of loyalty capabilities to deliver high‑value opportunities.
- Act as SME across technical and non‑technical teams.

Technology

Integration & Configuration - Own loyalty product integrations across customer journey touchpoints.

- Drive system enhancements through configuration, testing, and validation.
- Ensure platform stability and resolve system issues with IT.

Performance

Monitoring & Reporting - Deliver operational reporting, reconciliation, and system output tracking.

- Monitor platform reliability, analytics, and usability to support engagement. Stakeholder & Cross‑Functional Collaboration - Partner with Finance, Revenue, Ground Services, IT, and Customer Engagement.
- Align business, technology, and operations for consistent loyalty delivery.

Vendor





Management & Partnerships - Manage vendor ecosystems, roadmap discussions, SLA compliance, rebates/penalties.

- Ensure contractual obligations are met with minimal operational impact. Governance, Security & Compliance - Ensure compliance with data privacy, digital security, and regulatory standards.
- Conduct quarterly audits of user access rights; maintain SOPs and documentation.

Continuous

Improvement & Market Awareness - Conduct system checks and recommend improvements.

- Stay updated on industry trends and best practices to enhance loyalty capabilities.

Skills & Qualities Required - Strong project management and delivery capability

- Technical acumen for IT/system enhancements
- Ability to manage multiple priorities in energetic environments
- Effective communication and cross‑functional collaboration Education & Experience - Bachelor's degree in Computer Science, IT, Business, or related field (Master's preferred)
- 5–8 years experience in system configuration, ideally within loyalty program operations
- Experience with CRM, loyalty platforms, and customer data management
- Aviation sector exposure is an advantage

📌 Manager - Loyalty Product Systems (Gurugram)
🏢 Air Inda
📍 Gurugram