At Ramaiah Institute for Advanced Skills and Technology (RAF), Talent is at the core of all our People Strategy. The wide wealth of talent includes Research Scholars, Faculty members, Trainers, Deep Tech Engineers, Technologists, Corporate Leaders, Institutional administrators and best in class functional specialists.

To be a part of this phenomenal journey of transformation from better to best, do apply for the following open position at Ramaiah Institute for Advanced Skills and Technology (RAF) by mailing your Resume to [email protected]

Position Overview:

We are looking for an experienced and motivated Manager – IT Services to handle the technical administration and management of our Learning Management System (LMS). The ideal candidate will be the main technical contact between RIASAT and the LMS vendor. We want a qualified with a solid working knowledge of IT systems, Cloud applications, LMS, HRMS applications and vendor relations to ensure the LMS platform runs smoothly.

Additionally, Digital Workplace Engineer will also be responsible for designing, implementing, and managing modern digital workplace solutions that enhance collaboration, productivity, and user experience across the organization. This includes managing Networking, End user computing and platforms such as Microsoft 365, Teams, SharePoint, and other collaboration tools, ensuring secure and seamless access for employees.

Some understanding of Procurement of IT Infrastructure from Third party vendors would also be preferred.

Responsibilities :

- Understand and manage the organization’s IT systems that support the LMS, including network, bandwidth, security, and user access.
- Oversee LMS performance to ensure it operates at its best.
- Oversee all hire-to-retire processes of HRMS
- Coordinate the onboarding, uploading, and management of digital learning content from various content partners.
- Work with internal academic, operations,



and technology teams to maintain smooth LMS operations.
- Coordinate the onboarding, uploading, and management of digital learning content from various content partners.
- Work with internal academic, operations, and technology teams to maintain smooth LMS operations.
- Manage Microsoft 365 suite, Teams, SharePoint, OneDrive, and related collaboration platforms.
- Drive adoption of digital tools through training, workshops, and user support.
- Ensure accessibility and usability for diverse user groups including faculty, students, and staff.
- Apply security best practices for identity and access management, data protection, and compliances.
- Monitor and enforce policies for secure collaboration and data sharing.
- Monitor system performance and user engagement metrics.
- Troubleshoot issues and optimize configurations for reliability and scalability.
- Work closely with IT teams / support departments, and administrative units to understand requirements.
- Provide Tier-3 support for complex digital workplace issues.

Requirements:

- A bachelor’s degree in computer science, information technology, or a related field.
- 3 to 5 years of experience in technical infrastructure, enterprise applications, LMS and HRMS applications.
- Proven experience with cloud-based applications and software-as-a-service (SaaS) platforms.
- Experience with Learning Management Systems or Student Information Systems is a plus.

Preferred Skills:

- Proven experience with an LMS in a higher education environment.
- Familiarity with SCORM, xAPI, LTI, and other xAPI standards is a plus.
- Experience working with multiple content providers and digital learning partners.
- Experience with cloud-based infrastructure (AWS, Azure, Google Cloud, etc.) is an advantage.
- Expertise in Microsoft 365, Teams, SharePoint, OneDrive, and related tools.
- Strong knowledge of identity management (Azure AD), security policies, and compliance frameworks.
- Familiarity with automation tools (Power Automate, scripting).

📌 Manager – IT and Services (Bengaluru)
🏢 Ramaiah Institute for Advanced Skills and Technology (RIASAT)
📍 Bengaluru