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Ø Interlock with IRU partner and internal circle teams to ensure that agreed SLA targets are meet

Ø Interlock with Partners to collaborate and work out improvement plans and track actions for closure

Despute resolution with partners for inventory/Payments

Ø For new IRU fiber inventory, validation of inventory in terms of quality

Ø Ensure recent inventory is updated in GIS

Handling customer escalations

Ø Monthly IRU fiber performance report publish

Ø Monthly IRU fiber penalty calculation and publish to partner and get sign off from partner’s on applicable penalty

Ø Drive network/process improvement projects

Ø Drive for fiber loss improvement for IRU as well as built network

📌 Manager - India Operations, New Rollouts and Automation (Mumbai)
🏢 Tata Communications
📍 Mumbai