Manager CRM (Kolkata)

Manager CRM (Kolkata)

02 Aug
|
Merlin Group
|
Kolkata

02 Aug

Merlin Group

Kolkata

Key Responsibilities

- Client Relationship Management:
- Act as the primary point of contact for clients post-lead generation.

- Handle inbound and outbound communications with prospective and existing clients.

- Address customer inquiries, concerns, and feedback in a timely and qualified manner.

- Update and maintain the CRM system.

- Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.

- Schedule site visits.

- Provide clients with relevant project information, payment plans, and legal documentation.

- Customer Service & Post-Sales.

- Ensure a smooth handover from sales to post-sales.

- Assist with documentation, registration, and other client queries.

- Gather and analyze client feedback to improve service quality.

- MIS.

- Analyze CRM data to identify trends, bottlenecks, and improvement areas.

- Knowledge in ERP.

📌 Manager CRM (Kolkata)
🏢 Merlin Group
📍 Kolkata

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