Mall Operations Manager - JD :

Job Title: Mall Operations Manager

Department: Operations / Facility Management

Location: Hyderabad

Reports To: General Manager / Mall Centre Head

Job Summary The Mall Operations Manager is responsible for overseeing the day-to-day operations,

maintenance, safety, and overall functionality of the shopping mall. The role ensures that the mall operates eiciently, tenants receive operational support, and customers enjoy a protected, clean, and well-managed environment.

Key Responsibilities

1. Operations Management Manage daily mall operations including housekeeping, security, maintenance,

parking, and utilities.

Ensure smooth functioning of HVAC, elevators, escalators, lighting, and electrical systems.

Monitor mall infrastructure and ensure all facilities are operational.

2. Tenant Coordination Act as the primary operational contact for tenants/retailers.

Ensure tenants comply with mall operational guidelines and policies.

Coordinate store openings, closures, and renovations.

3. Facility & Maintenance Management Supervise preventive and corrective maintenance programs.

Coordinate with facility management vendors and contractors.

Ensure the mall premises remain clean, safe, and well-maintained.

4. Safety & Security Oversee security operations, CCTV monitoring, and emergency response plans.

Ensure compliance with re safety regulations and safety audits.

Conduct regular safety drills and inspections.

5. Vendor Management

Manage third-party vendors for housekeeping, security, landscaping,



and technical services. Monitor vendor performance and ensure service level agreements (SLAs) are met.
- Budget & Cost Control

Manage operational budgets and track expenses.

Identify opportunities to reduce operational costs without compromising quality.

Approve operational purchases and maintenance expenses.

- Customer Experience

Ensure high standards of customer service and visitor satisfaction.

Address customer complaints and operational issues promptly.

- Compliance & Documentation

Ensure compliance with local regulations, re safety, and municipal guidelines.

Maintain operational records, reports, and compliance documentation.

Required Qualications

Bachelors degree in Business Administration, Facility Management,

Engineering, or related eld.

Additional certications in facility management or operations management are an advantage.

Experience

- 10 years of experience in mall management, facility management, retail operations, or property management.

Experience managing large commercial properties or shopping malls preferred.

Key Skills

Operations & Facility Management

Vendor & Contract Management

Budgeting & Cost Control

Tenant Relationship Management

Safety & Compliance Management

Leadership & Team Management

Problem Solving & Decision Making

Key Performance Indicators (KPIs)

Mall operational uptime

Tenant satisfaction

Customer experience ratings

Maintenance response time

Safety compliance and incident reduction

Budget adherence.

📌 Mall Operations Manager (Hyderabad)
🏢 Aparna Constructions & Estates
📍 Hyderabad