Cloud Collab L3 - M365 Support Engineer

Core Responsibilities:

- Act as Subject Matter Expert (SME) for Exchange Online, Teams, SharePoint Online, OneDrive, and related workloads
- Own and resolve Tier-3 escalations, perform deep-dive troubleshooting, and implement permanent solutions
- Work with Microsoft Premier support for unresolved product bugs or service issues
- Design and implement advanced configurations, policies, and governance controls across the M365 stack
- Automate operational tasks using PowerShell and Graph API scripts
- Perform Root Cause Analysis (RCA) for major incidents and recurring problems
- Drive service improvements and contribute to knowledge base and SOP documentation

Technical Skills & Knowledge: Exchange Online & Hybrid:

- Advanced mail flow, connectors, transport rules, compliance policies
- Troubleshooting hybrid mail flow, connectors, and relay setups
- Migrations: Cutover, Staged, Hybrid & PST import/export
- PowerShell scripting for mailbox and policy automation

Microsoft Teams (with Voice):
- Direct Routing, SBC configuration knowledge
- Teams Phone System, calling plan policies
- Teams Room Device support and troubleshooting
- Teams Admin Center & Call Analytics deep investigation





SharePoint Online / OneDrive for Business:
- Permissions model, term store, content search
- Sync and co-authoring issues
- Site lifecycle management and sharing controls

Azure Active Directory:
- Conditional Access, MFA, SSPR, Identity Protection
- Federation & SSO (ADFS, Azure AD Seamless SSO)
- Troubleshooting sync issues with Azure AD Connect / Cloud Sync
- Application registration and API permissions

Security & Compliance:
- Insider risk management, DLP, retention & sensitivity labels
- Defender for Office 365, Threat Explorer, email header analysis
- Compliance Manager, Audit, and eDiscovery (Standard & Premium)
- Integration with third-party SIEM/SOAR platforms (Splunk, Sentinel)

Scripting & Automation:
- Advanced PowerShell scripting, including scheduled automation tasks
- Experience with Graph API for M365 workloads
- Automation with Logic Apps, Power Automate (preferred)

Soft Skills:
- Ability to handle pressure during major incidents
- Robust documentation, mentoring, and knowledge-sharing mindset
- Client and stakeholder engagement, including executive-level communication
- Ability to guide junior engineers and L2 support team

📌 Support Engineer (Hyderabad)
🏢 Wissen Infotech
📍 Hyderabad