Hiring | Sales Executive (Telecaller + Marketplace Operations)

Location: Ambala Cantt, Haryana (On-site)

Employment Type: Full-Time

Joining: Immediate Preferred About GemRishi

Join GemRishi, a premium Natural Gemstones, Rudraksha, Crystals & Spiritual Wellness brand backed by the 122+ years legacy of House of Fateh Chand Bansilal Jewellers.

We are building India's most trusted destination for Natural Gemstones, Rudraksha, Crystals, Bracelets and Spiritual Products through education, authenticity and exceptional customer experience.

This role is ideal for someone who enjoys customer interaction, sales, e-commerce and wants to build a career in luxury retail and digital commerce. Key Responsibilities

A. Sales & Customer Calling (Primary Role)

Call and convert incoming enquiries for Rudraksha, Crystals, Bracelets and Spiritual Products.

Handle customer enquiries received through:

Mandala Website

Amazon

Flipkart

Other Marketplaces

WhatsApp

Social Media

Understand customer requirements and recommend suitable products.

Guide customers through consultation and product selection.

Follow up with prospects until closure.

Maintain CRM updates and customer communication records.

Build repeat business and long-term customer relationships.

Coordinate with logistics and operations teams for order completion.

Achieve assigned monthly sales targets. B.

Marketplace

Operations (Secondary Role)

Marketplace Management

Manage end-to-end operations across Amazon, Flipkart and other online marketplaces.

Ensure smooth day-to-day functioning of marketplace stores.

Coordinate with internal teams for catalogue updates and order execution.

Product Listing & Catalogue Management

Create new product listings.

Update existing listings.

Manage titles, descriptions, bullet points and specifications.

Upload product images and videos.

Maintain accurate inventory.

Update pricing and offers.

Ensure catalogue health and compliance.

A+ Content (Enhanced Brand Content)

Create and manage Amazon A+ Listings / Enhanced Brand Content.





Coordinate with designers for premium banners and creatives.

Develop comparison charts, brand stories and educational modules.

Improve customer engagement through rich product content.

Marketplace SEO & Product Visibility

Perform keyword research.

Optimize listings for marketplace search.

Improve organic rankings.

Increase product discoverability.

Benchmark competitor listings and identify opportunities.

Promotions & Campaign Management

Plan marketplace offers and promotional campaigns.

Execute festive sales and discount campaigns.

Manage coupons and special offers.

Coordinate marketplace advertisements where applicable.

Customer Experience Management

Handle customer questions.

Manage ratings and reviews.

Resolve marketplace customer complaints.

Coordinate returns and replacements.

Maintain high seller ratings.

Order & Inventory Management

Monitor daily orders.

Coordinate dispatches with warehouse.

Ensure stock availability.

Prevent overselling.

Track inventory movement.

Marketplace Analytics

Track and improve

Impressions

Click Through Rate (CTR)

Conversion Rate

Sales Performance

Buy Box Performance

Listing Health

Customer Ratings

Return Ratio

Prepare weekly reports with actionable recommendations.

Product Launch Management

Launch new products across marketplaces.

Coordinate photography and content.

Ensure complete catalogue readiness before launch.

Cross Functional Coordination

Work closely with

Founder

CEO

Marketing Team

Design Team

Operations Team

Warehouse Team to continuously improve marketplace sales and customer experience.

Preferred

Skills





Good communication skills in Hindi & English.

Prior experience in Telecalling, Inside Sales, Customer Support or E-commerce will be preferred.

Experience working on Amazon Seller Central, Flipkart Seller Hub or similar marketplaces will be an advantage.

Understanding of marketplace catalogue management.

Knowledge of A+ Content / Enhanced Brand Content.

Basic understanding of Marketplace SEO and keyword optimization.

Comfortable using Excel, Google Sheets, CRM systems and WhatsApp Business.

Organized, proactive and eager to learn.

Ability to multitask between customer sales and marketplace operations.

Performance

Metrics (KPIs)

The role will be evaluated on:

Sales

Revenue Generated

Orders Closed

Lead Conversion %

Follow-up Effectiveness

Repeat Customers

Marketplace

Listings Created & Optimized

A+ Listings Completed

Organic Product Ranking

Conversion Rate Improvement

Catalogue Health

Customer Ratings

Seller Performance Metrics

Marketplace Revenue Growth What You'll Gain

Opportunity to work with a 122+ year legacy luxury gemstone brand.

Direct mentorship from the Founder and CEO.

Hands-on experience in:

Luxury Sales

Marketplace Management

E-commerce Operations

CRM

Customer Lifecycle Management

Marketplace SEO

Amazon & Flipkart Seller Operations

A+ Content Development

Digital Commerce

Performance-based incentives & appraisals.

Excellent growth opportunities opportunities in a rapidly expanding premium brand.

Opportunity to contribute directly to building one of India's most trusted spiritual and gemstone brands. Location

? Ambala Cantt, Haryana (On-site)

Immediate Joiners Preferred Apply Now

? [email protected]

Subject: Application | Sales Executive (Telecaller + Marketplace Operations) GemRishi

122+ Years of Legacy

Natural Gemstones | Rudraksha | Crystals | Bracelets | Spiritual Products

Build Your Career with GemRishi.

Build

Trust.

Build

Relationships.

Build

Growth.

📌 Luxury Sales Executive (Ambala)
🏢 GemRishi
📍 Ambala