Job Title: Logistics & Operations Executive (D2C / E-commerce)

Company: Tunnel Vision Retail Private Limited

Location: Malad East, Mumbai , In-office (Monday to Saturday)

Employment Type: Full-time

Experience: Min 6 months to Max 1 Year

Reports to: Chief Of Operations

About the Role

We are a fast-growing, founder-led direct-to-consumer (D2C) brand. We're looking for a sharp, detail-oriented Logistics Operations Executive to keep our day-to-day shipping and fulfilment running smoothly making sure every order goes out on time and reaches the customer reliably. This is a hands-on, ground-level role with real ownership, ideal for a fresher who's great with numbers and wants to learn how a up-to-date D2C operation actually works.

Key Responsibilities

Process and dispatch daily online orders accurately and on time.

Coordinate with courier and 3PL partners (e.g., Delhivery, Shiprocket, Fship,Blue Dart) for pickups, deliveries, and escalations.

Track shipments end-to-end and proactively follow up on delays, NDRs (non-delivery reports), and stuck shipments.

Manage returns, RTOs (return-to-origin), and exchanges, and keep them reconciled.

Maintain accurate records of orders, inventory, and dispatches in Google Sheets.

Reconcile COD remittances and courier/shipping invoices, and flag any discrepancies.

Prepare daily and weekly operations reports — orders shipped, delivery TAT, RTO %,



and other key numbers.

Coordinate with the packing/warehouse team to ensure stock availability and correct, on-brand packaging.

Support the customer-experience team on delivery-related queries.

Suggest small process improvements to reduce shipping costs and delivery times.

Must-Have Skills & Qualifications

Graduate in any stream

Advanced proficiency in Google Sheets / Excel,comfortable with formulas, Vlookup, pivot tables, filters, conditional formatting, and cleaning up data.

Strong withnumbersand confident with data accuracy and reconciliation.

Detail-oriented and organised, able to juggle many orders and tasks at once.

Good communication and follow-up skills, both with external partners and internal teams.

A proactive, ownership mindset and the willingness to learn fast in a startup environment.

Exposure toD2C / e-commerce shipping and operationsthrough an internship, project, or your own venture.

Familiarity with shipping aggregators (Shiprocket, Delhivery, Pickrr, etc.) or marketplace operations.

Working knowledge of e-commerce or order-management tools (e.g., Shopify)

What We Offer

Real, hands-on experience running operations at a fast-growing D2C brand.

A close-knit team and genuine ownership from day one.

Mentorship and room to grow across the operations function.

📌 Logistics & Operations ExecutiveC / E-commerce) (Mumbai)
🏢 Nabhya Ayurveda
📍 Mumbai