Manager Digital Media Services (DMS) Fulfillment

Location: Mumbai (HO)

About the Role The Company is redefining how buildings connect with the people who move through them every day.

Our Digital Media

Services are turning everyday spaces into engaging, connected experiences at scale. We're looking for a DMS Fulfilment Manager to take end-to-end ownership of this portfolio, from feasibility and pricing through procurement, logistics, installation, commissioning and handover. It's a high-impact, single-point-of-accountability role for someone who wants to turn an sales pipeline into real installations that customers see and use every day across India.

Key Responsibilities

- Own end-to-end fulfillment across the full DMS lifecycle: Feasibility Procurement Logistics Installation Commissioning Handover.
- Ensure expert handling, planning and supervised installation of high-value smart mirror units protecting valuable imported components and setting the standard for delivery.
- Drive execution across cross-functional teams and partners internal fulfilment teams, on-site execution partners, technicians and subcontractors to keep installations on schedule and to the highest quality standards.
- Ensure timely availability of site resources — equipment, manpower and logistics — keeping teams moving and projects on track.
- Track and report on the open order book, sales forecasts, and landed product costs, directly shaping how the business plans for growth.
- Partner with sales,



supply chain and finance stakeholders to manage inventory alignment, cost exposure and project momentum.

What You Will Be Accountable For

- Fulfilment of a high-value, fast-growing order pipeline of Digital Media Services sold across current and prior years.
- Coordinating with internal teams, vendors and site partners to ensure on-time deployment and rapid issue resolution.
- Smooth, well-planned supply chain execution spanning international and domestic vendors.
- On-time, quality installations across sites with minimal rework and escalations.
- Coordinating with technical and service teams for preventive maintenance and fault resolution, keeping every screen running at its best.

Requirements

- Experience Level 5-10 Years.
- Experience in operations, project execution and managing team.
- Demonstrated ability to manage international procurement and vendor relationships, including handling fragile / high-value imported materials.
- Strong cross-functional coordination skills — comfortable driving delivery across technical, logistics and field execution teams.
- Experience managing site operations, resourcing and installation quality at scale across multiple locations.
- A robust sense of ownership, with the drive to run a full lifecycle role end-to-end and make it your own.
- Good communication and stakeholder management skills to work with sales, finance and technical teams.

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