Key Responsibilities1. Pricing &

- Revenue ManagementUpdate bus fares based on demand, occupancy, competition, and seasonality. Coordinate fare updates across all online and offline booking channels. Monitor route performance and recommend pricing strategies to maximize revenue. 2.

Vehicle

Allocation &

- Fleet PlanningAllocate buses according to daily schedules and operational requirements. Arrange replacement vehicles in case of maintenance, accidents, or breakdowns. Maximize fleet utilization while minimizing idle vehicles. Ensure every scheduled service has a roadworthy and compliant vehicle.
- Driver &
- Crew AllocationPrepare daily deployment plans for drivers and crew. Arrange replacements for absenteeism, leave, or emergencies. Coordinate with Driver In-Charge and HR to maintain manpower availability. Ensure drivers and crew report on time and comply with company policies.
- Garage &
- Maintenance CoordinationCoordinate preventive maintenance and emergency repairs with garage teams. Monitor vehicle repair status and expected completion times. Ensure buses are released from the workshop as per operational schedules. Maintain close coordination with mechanics during emergency situations.
- Breakdown &
- Emergency ResponseMonitor buses during operation. Coordinate immediate support for vehicle breakdowns. Arrange replacement buses, drivers, mechanics, or towing services. Keep passengers, branches, and management informed about service disruptions. Ensure minimal delay and passenger inconvenience.
- Fuel ManagementMonitor daily fuel filling and fuel consumption. Coordinate with fuel stations and branch teams. Track fuel efficiency and investigate abnormal fuel usage. Maintain accurate fuel records and reports. 7.

Customer

Care &





- Passenger SupportHandle passenger complaints related to delays, cancellations, seat issues, crew behaviour, breakdowns, and service quality. Coordinate with branches and crew to resolve customer issues promptly. Provide real-time updates to passengers during operational disruptions. Ensure timely resolution of complaints received through phone, email, social media, WhatsApp, and booking partners. Coordinate refunds, rescheduling, or alternate travel arrangements as per company policy. Maintain high customer satisfaction through professional communication and timely service recovery. Record customer feedback and recommend operational improvements. 8.

Daily Operations

ControlMonitor all scheduled departures and arrivals. Ensure adherence to trip schedules and operational SOPs. Coordinate with branches, booking offices, garages, and drivers throughout the day. Resolve operational issues affecting scheduled services. Maintain a 24×7 operational communication network.

- MIS &
- ReportingPrepare daily operations reports. Track breakdowns, delays, cancellations, and vehicle utilization. Monitor crew availability and fleet productivity. Generate operational dashboards and management reports. Analyze trends and recommend corrective actions.
- Compliance &
- SafetyEnsure buses operate with valid permits, insurance, fitness certificates, and required documentation. Verify that all buses are equipped with mandatory tools, safety equipment,



and emergency kits before departure. Ensure compliance with company SOPs and statutory regulations.

Required

QualificationsGraduate in any discipline. Degree/Diploma in Transport Management, Logistics, Operations Management, or Mechanical Engineering is an added advantage. Experience3–7 years of experience in passenger transport, fleet management, logistics, or bus operations.

Experience in a transport control room or central operations is preferred.

Required

SkillsStrong operational planning and coordination skills. Excellent customer service and conflict resolution abilities. Knowledge of fleet management and transport operations. Strong analytical and decision-making skills. Ability to work under pressure in a 24×7 operational workplace. Good communication and interpersonal skills. Proficiency in MS Excel, MS Office, and transport management software. Ability to multitask and coordinate across multiple departments.

Key Performance

Indicators (KPIs)On-time departure and arrival performance. Vehicle utilization percentage. Fleet availability. Breakdown response and resolution time. Driver and crew availability. Fuel efficiency and fuel variance. Reduction in service cancellations. Customer complaint resolution time. Customer satisfaction score (CSAT). Number of repeat operational complaints. Pricing accuracy and revenue optimization. Daily MIS reporting accuracy. Schedule adherence across the network.

Personal

AttributesStrong leadership and ownership mindset. Calm and confident during operational emergencies. Excellent coordination and communication skills. Customer-centric approach. High accountability and integrity. Willingness to work in shifts and support 24×7 operations.

📌 logistic coordinator (Bengaluru)
🏢 Sea Bird Tourist Centre
📍 Bengaluru