Overview The Legal Operations Specialist is responsible for the day-to-day operations of the General Counsel s Office GCO such as supporting longer-term systems and process creation to optimize the legal team s effectiveness to the organization The Legal Operation Specialist reports to the Manager Senior Corporate Counsel About Us When you join iCIMS you join the team helping global companies transform business and the world through the power of talent Our customers do amazing things design rocket ships create vaccines deliver consumer goods globally overnight with a smile As the Talent Cloud company we empower these organizations to attract engage hire and advance the right talent We re passionate about helping companies build a diverse winning workforce and about building our home team We re dedicated to fostering an inclusive purpose-driven and innovative work environment where everyone belongs Responsibilities Act as primary system support for the technologies for the GCO including Ironclad Smartsheet and Onetrust Troubleshoot issues and work collaboratively cross-departmentally with the Salesforce Administration team to timely and efficiently resolve system issues in Ironclad Identify opportunities to improve processes share best practices and improve efficiency within the GCO organizational structure systems and technologies Build and maintain strong relationships within the GCO and other cross-functional stakeholders including Finance Corporate Infrastructure and GTM Operations Assist in developing strategy for Legal technology solutions work with the GCO and Corporate Infrastructure to select and implement solutions ensure systems are used consistently operating successfully and optimized for efficiency across the GCO Serve as GCO admin and subject matter expert for existing legal technologies e g contract management- Ironclad and privacy management system-Onetrust In partnership with Legal leadership build out and report on centralized KPIs metrics for GCO Collect and analyze data from department tools and industry sources to help inform decision making define objectives benchmarking opportunities and metrics Develop and maintain system related documentation and training materials updating as necessary to reflect changes implemented in process and or system functionality due to releases or configuration changes Assist with managing vendors including outside counsel to ensure appropriate tracking and expense reporting Communicate effectively and clearly with internal teams including legal finance and sales Have strong knowledge and understanding of department policies and procedures as they relate to the job function Lead and support various ad hoc projects within the GCO as needed Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies procedures and core competencies Qualifications years experience in the areas of legal operations or legal program management in-house or at a law firm Demonstrated project management experience required Experience with contract drafting and negotiation preferred Ability to coordinate and effect change and process improvements Experience in implementing legal technology solutions is preferred Bachelor s degree preferred Experience working in a fast paced complex organization Strong understanding of Legal processes workflows and systems preferred Detail-oriented and organized keeps track of multiple projects and priorities using documented organizations tools plans timelines required Self-disciplined approaches work with consistency reliability and punctuality Proficiency in use of Microsoft Office products required Excellent written and verbal communication skills able to communicate effectively Excellent interpersonal skills and team player attitude able to build rapport and trust with colleagues and demonstrate alignment with team s priorities Ability to give and receive constructive feedback Ironclad Smartsheet and Onetrust knowledge highly desirable Exposure to Salesforce is preferred EEO Statement iCIMS is a place where everyone belongs We celebrate diversity and are committed to creating an inclusive environment for all employees Our approach helps us to build a winning team that represents a variety of backgrounds perspectives and abilities So regardless of how your diversity expresses itself you can find a home here at iCIMS We prohibit discrimination and harassment of any kind based on race color religion national origin sex including pregnancy sexual orientation gender identity gender expression age veteran status genetic information disability or other applicable legally protected characteristics If you d like to request an accommodation due to a disability please contact us at Compensation and Perks Competitive health and wellness benefits include medical insurance employee and dependent family members personal accident and group term life insurance bonding and parental leave lifestyle spending account reimbursements wellness services offerings sick and casual emergency days paid holidays tuition reimbursement retirals PF - employer contribution and gratuity Benefits and eligibility may vary by location role and tenure Learn more here