We are looking for Customer Delight Specialists who will ensure every learner s journey with us is positive impactful and supportive You will handle learner inquiries resolve challenges and guide them to maximize their learning experience with empathy and explicit communication Key Details Job Type On-site 5 days working Interview Mode Face-to-Face Availability Immediate joiners preferred Eligibility Open for fresh graduates Technical background BTech BCA BSc Computer Science Key Responsibilities Handle inbound outbound calls emails and chats for domestic international learners Resolve product-related issues with effective solutions and clear communication Provide empathetic support to learners facing study or technical challenges Guide learners to the right resources and supplementary content Build strong learner relationships through personalized support and advice Go the extra mile to exceed expectations and contribute to learner satisfaction Desired Profile Excellent communication skills verbal written Professional approach with strong problem-solving abilities 0 1 year of experience in voice process calls chat ticket management Preferably from an ed-tech or educational services background Familiarity with LMS and digital learning tools is a plus Ability to personalize learner engagement strategies Shift Details Rotational shifts rotational week offs Candidates eager to join can submit their application