Job Purpose Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self-service channels for payments, settlements, promises-to-pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

1. DB Architecture change for sync multiple systems
2. Vertical Wise DMS One App Version Management
3. Consolidation of Process (NACH, Death & Insurance Portal & CRM)
4. SFDC CRM evaluation

Duties and ResponsibilitiesA - Key accountabilities pertaining to the role

1. Product Strategy & Roadmap
- Define multi-year roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.
- Prioritize features based on business value, customer need, compliance impact, and technology feasibility.

- Technology Delivery & Architecture

- Lead solutioning and development across Android, iOS, and Responsive Web stacks.
- Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.

- Release Management & Operational Excellence

- Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.
- Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.

B - Additional Accountabilities

- Maintain dashboards, KIDs,



and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevant stakeholders in timely manner.

Key Decisions / Dimensions

- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.

Major Challenges

- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).

Required Qualifications and Experiencea) Qualifications

- B.E./B.Tech
- Certifications in Product Management, Cloud, Security/Privacy, Agile/Protected desirable

b) Work Experience

- 12-18 years leading high-scale app/web products (preferably BFSI/collections/digital payments)
- Strong expertise in UX, mobile/web development, payments, compliance, and analytics
- Hands-on experience in ZBB, BPR/DPR, Draw.io & process mapping.

Locations BASIC SECTION

Job Level: GB06

Job Title: Senior Lead - Tech Transformation, DMS One, App

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - Weikfield Tier Megapolis

📌 Lead - Tech Transformation/Senior Lead -... (India)
🏢 Bajaj FinServ
📍 India