Responsibilities:

- Act as the primary point of contact for customers on all quality-related matters.

- Handle customer complaints, conduct root cause analysis (RCA), and implement effective corrective & preventive actions (CAPA).

- Monitor and analyze customer feedback, warranty claims, and field issues to identify trends and drive continuous improvements.

- Ensure compliance with customer-specific quality standards, IATF 16949, ISO 9001, or other applicable certifications.

- Conduct customer audits, support customer visits, and ensure timely closure of audit findings.

- Coordinate cross-functional teams (Production, Engineering, Supply Chain) to resolve customer quality issues.

- Track and report customer quality metrics (PPM, NCRs, Scorecards, etc.).

- Develop and maintain strong customer relationships to enhance trust and satisfaction.

- Drive quality improvement initiatives to reduce rejections, scrap,



and warranty costs.

Qualifications & Skills:

- Bachelors degree in Engineering / Quality Management or equivalent.

- 12-15 years of experience in Quality Management, preferably in automotive / manufacturing sector.

- Strong knowledge of quality tools: 8D, FMEA, APQP, PPAP, SPC, MSA, and Root Cause Analysis.

- Hands-on experience with customer portals and quality systems.

- Excellent communication, presentation, and problem-solving skills.

- Ability to work cross-functionally and manage customer expectations effectively.

Key Competencies:

- Customer-centric approach

- Analytical mindset & problem-solving

- Attention to detail and accuracy

- Robust leadership & team collaboration

- Continuous improvement mindset

📌 Lead - Customer Quality (Pune)
🏢 Octillion Power Systems
📍 Pune