Key Responsibilities

- Lead end-to-end customer onboarding and activation for a rapidly growing customer base.

- Build and scale customer training, implementation, and support operations.

- Ensure customers become productive within defined SLA timelines.

- Establish high-performance contact centre operations across voice, chat, email, and WhatsApp.

- Drive customer retention through superior service quality, automation, and operational excellence.

- Develop dashboards, SOPs, quality frameworks, and performance metrics to support 34X annual business growth.

Ideal Candidate Profile

- 1018 years of experience in Customer Success, Customer Support, Contact Centre Operations, Customer Onboarding, or Customer Experience.





- Proven experience in building and scaling customer success or support functions handling high customer volumes.

- Strong expertise in SLA management, customer activation, process excellence, and operational metrics.

- Experience with CRM, ticketing platforms, support automation, IVR, chatbots, and knowledge management systems.

- SaaS, software products, ERP, fintech, or business technology experience will be preferred.

This is a unique chance to build a scalable customer success organisation for a high-growth, PE-backed technology company committed to delivering exceptional customer experience and long-term value.

📌 Lead Customer Success Manager (Noida)
🏢 Proxima Human Capital Management
📍 Noida