Key Account Manager (KAM)

Location: Talawade, Pune

Industry: Precision Machining / Manufacturing

Department: Sales & Business Development

Reports To: Sales Director / Managing Director

About the Company

We are a precision machining job shop specializing in manufacturing high-quality engineering components using:

- CNC Turning Centers
- Vertical Machining Centers (VMC)
- Horizontal Machining Centers (HMC)
- Surface Grinding
- Honing
- Laser Engraving

Our company generates approximately 20 lakh per month through contract manufacturing services. Around 60% of our revenue comes from two strategic customers, making customer retention and business growth critical to our success. We are looking for an experienced Key Account Manager (KAM) who will own these strategic customer relationships, ensure excellent service, increase business opportunities, and protect long-term customer partnerships.

Position Summary The Key Account Manager will serve as the single point of contact for our two most important customers. The role combines customer relationship management, technical sales, commercial negotiations, project coordination, and business development.

The successful candidate must ensure customer satisfaction, secure repeat business, identify growth opportunities, coordinate with internal teams, and protect the company's largest revenue stream.

Key Responsibilities

Customer Relationship Management

- Act as the primary contact for assigned key customers.
- Build strong relationships with customer Purchase, Engineering, Production, Quality, and Management teams.
- Conduct regular customer meetings and visits.
- Understand customer expectations and proactively resolve concerns.
- Monitor customer satisfaction and immediately escalate any business risk.

Business Development

- Identify opportunities for new components, additional machining operations, and value-added services.
- Develop account growth plans for each customer.
- Understand future customer requirements and production forecasts.




- Increase business volume from existing customers through cross-selling and upselling.

RFQ & Quotation Management

- Receive customer enquiries and engineering drawings.
- Coordinate with Engineering, Planning, and Costing teams.
- Prepare competitive quotations.
- Submit quotations within committed timelines.
- Follow up until order conversion.

Commercial Negotiation

- Negotiate pricing while maintaining target profit margins.
- Discuss payment terms and commercial conditions.
- Finalize contracts and commercial agreements.
- Protect company profitability while maintaining long-term relationships.

Order Execution

- Coordinate with Production Planning for order scheduling.
- Monitor manufacturing progress.
- Ensure timely deliveries.
- Inform customers proactively if any delivery risks arise.
- Coordinate corrective action to minimize delays.

Quality Coordination

- Handle customer complaints regarding quality.
- Coordinate with Quality Assurance and Production teams.
- Ensure quick root cause analysis and corrective action.
- Keep customers updated until issue closure.

Payment Follow-up

- Monitor outstanding receivables.
- Coordinate with Accounts Department.
- Follow up professionally with customers for timely payments.
- Reduce overdue payments.

Reporting

Prepare regular reports including

- Monthly sales by customer
- RFQ status
- Order pipeline
- Delivery performance
- Customer complaints
- Payment status
- Business growth opportunities
- Customer feedback
- Business risks

Documentation

Maintain accurate records of

- Quotations
- Purchase Orders
- Customer communications
- Meeting Minutes
- Pricing history
- Commercial agreements
- Customer visit reports

using ERP,



CRM, or MS Excel. Required Technical Knowledge The candidate should possess:

- Good understanding of CNC Turning operations

- Knowledge of VMC machining

- Knowledge of HMC machining

- Surface Grinding processes

- Honing operations

- Laser Engraving processes
- Ability to read engineering drawings
- Understanding of GD&T; and dimensional tolerances

- Basic machining process planning
- Understanding of machining cycle times
- Basic knowledge of tooling and fixtures
- Basic manufacturing cost estimation including:

- Machine hour cost

- Material cost

- Tooling cost

- Setup cost

- Inspection cost

Sales & Commercial Skills The candidate should be able to:

- Negotiate prices professionally.
- Prepare commercial quotations.
- Build long-term customer relationships.
- Understand profit margins.
- Forecast customer demand.
- Identify business opportunities.
- Handle commercial discussions confidently.
- Understand customer buying behavior.
- Analyze sales data and trends.

Communication & Leadership Skills

- Excellent communication skills (spoken and written).
- Strong interpersonal skills.
- Customer-focused mindset.
- Good presentation skills.
- Strong problem-solving ability.
- Ability to work under pressure.
- Conflict resolution skills.
- Cross-functional coordination.
- Ownership and accountability.
- Qualified attitude.

Software Skills

- MS Excel (Advanced preferred)
- MS Word
- MS PowerPoint
- ERP Software
- CRM Software
- Email communication

Experience

- 5 to 10 years of experience in Sales, Business Development, or Key Account Management in a precision machining, CNC machining, automotive, engineering, or manufacturing company.
- Experience handling OEM or Tier-1 automotive customers is preferred.
- Experience in machining job work is highly desirable.

Educational Qualification

- Diploma or B.E./B.Tech in Mechanical Engineering
- MBA in Marketing or Operations will be an added advantage

📌 Key Accounts Manager (Pimpri-Chinchwad)
🏢 SLH Engineering
📍 Pimpri-Chinchwad