Key Account Manager – Client Relationships (BFSI) Location: Mumbai | Full-time About the role We are a fast-growing B2B SaaS company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows.

As Key Account

Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.

What you'll do - Be the single window for the client — the person everything routes through for new requests, notice allocations, legal allocations, and day-to-day coordination

- Own client relationships end-to-end;

build trust with stakeholders from ops teams to leadership

- Translate client requirements into explicit internal tasks and coordinate with legal, operations, and product teams to deliver
- Manage allocation of new notices, legal filings, and other work items to the right internal teams and track them to completion
- Prepare and deliver the dashboards, MIS, and reports clients want;

run periodic reviews onvolumes, SLAs, and outcomes

- Track SLAs and turnaround times;





proactively flag and resolve delays before they become escalations

- Identify opportunities to expand the engagement and drive account growth
- Be the voice of the client internally — surface feedback and feature requests to the product team What we're looking for - 2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or SaaS serving lenders
- Strong coordination and follow-through — you keep many moving parts on track without dropping anything
- Comfortable with data and reporting;

able to build and explain dashboards and MIS to clients

- Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a strong plus
- Excellent communication and stakeholder management across all levels
- Based in Mumbai;

willing to travel to client offices as needed Why join us - Own relationships with some of India's largest lending institutions

- High-visibility role reporting directly into leadership
- Ground-floor prospect in a rapidly scaling company solving a massive problem in Indian lending

📌 Key Account Manager (India)
🏢 Resollect
📍 India