Job Summary

The Key Account Manager is responsible for will manage and grow relationships with strategic customers in the bioprocessing and life sciences sectors. You will be responsible for driving business growth, managing account relationships, and positioning Cytiva s innovative solutions to meet customer needs.

This position reports to the Strategic Accounts Manager and is part of the BioProcess Commercial Organization located in Mumbai and will be working remotely to cover the assigned customers.

Responsibilities

- Account Growth & Market Share: Drive market share growth through effective territory planning, account management, and value-based selling. Achieve sales targets and contribute to the broader company goals by promoting Cytiva s portfolio of bioprocess and life sciences solutions. Drive the identification and generation of demand for new technologies, products, and services within assigned accounts. Focus on expanding Cytiva s footprint in both existing and new customer organizations.

- Customer Engagement: Actively engage with customers to understand their research and bioprocessing needs, challenges, and business goals.

Leverage

Cytiva s product offerings to deliver tailored solutions that exceed customer expectations and accelerate discovery and production processes. Lead negotiations for pricing, contracts, and agreements with key accounts, ensuring both customer satisfaction and Cytiva s business objectives are met.

- Solution Development: Collaborate with technical specialists and cross-functional teams to understand customer workflows, identifying opportunities to develop and support solutions that address customer needs while leveraging the full breadth of Cytiva s portfolio.

- Account Relationship Management:



Build and manage relationships with decision-makers at various levels within customer organizations. Drive customer satisfaction through regular engagement, understanding their strategic goals, and positioning Cytiva as a trusted partner.

- Sales Forecasting & Reporting: Utilize CRM tools (Salesforce.com) to manage customer insights, accurately forecast sales, track performance, and identify areas for improvement. Maintain a clear view of the sales funnel and report on account status and growth opportunities

Who You Are

- Educational Background: Bachelors degree or higher in Life Sciences, Business, or a related field, or equivalent industry experience.

- Experience: A minimum of 8 years of sales experience in the life sciences, bioprocessing, or related industry. Proven ability to manage complex accounts and drive business growth in a B2B sales setting.

- Customer-Focused: Demonstrated ability to build strong relationships with both customers and internal teams, engaging in consultative sales and creating customized solutions that meet customer needs.

- Sales Expertise: Ability to manage and close sales cycles, forecast accurately, and achieve sales targets.

Experience in leveraging CRM tools (Salesforce.com) for customer relationship management and sales forecasting is a plus.

- Communication & Presentation Skills: Excellent verbal and written communication skills in English. Strong technical presentation skills, with the ability to articulate complex product details in a customer-friendly manner.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Key Account Manager - Mumbai
🏢 DHR Holding India
📍 Mumbai